Scott Boone
Queens
Summary
Results-driven Operations Director with expertise in compliance auditing, vendor negotiation, and financial reporting. Proven track record in optimizing operational efficiency and enhancing team performance in dynamic environments. Dynamic operations leader with expertise in vendor negotiation, compliance auditing, and staff training. Proven ability to enhance operational efficiency and ensure safety standards across diverse environments.
Overview
9
9
years of professional experience
Work History
Director of Operations
LAZ Parking
New York
05.2025 - Current
- Managed daily operations of parking facilities and staff schedules to enhance service delivery.
- Developed and enforced parking policies to uphold safety compliance and improve operational integrity.
- Coordinated maintenance of equipment and infrastructure to sustain high operational performance.
- Trained staff on customer service protocols and efficient parking procedures.
- Oversaw financial transactions and reconciled daily revenue reports accurately.
- Conducted audits of all facilities to maintain proper upkeep according to established standards.
- Created reports on utilization rates, revenue collection, staffing levels, and performance indicators.
- Negotiated vendor contracts for materials and services related to departmental operations.
District Leader
GDI Services
New York
05.2024 - 05.2025
- Led daily operations across multiple sites to ensure service quality and efficiency.
- Trained and mentored team members on cleaning protocols and safety procedures.
- Conducted site inspections to ensure compliance with company standards and safety regulations.
- Coordinated communication between management and team members to enhance service delivery.
- Directed district operations across sales, marketing, customer service, finance, personnel management and administrative functions to align initiatives with organizational goals.
- Guided complex business decisions on budgeting, pricing strategies, inventory control and product selection to optimize operational effectiveness.
Senior Facilities Manager
SP +
Bronx
06.2020 - 05.2024
- Managed facility operations to ensure compliance with safety regulations and standards.
- Coordinated vendor contracts and service agreements for facility management services.
- Conducted regular inspections of facilities to identify maintenance needs and safety issues.
- Collaborated with management team to identify and procure equipment and tools to increase safety and productivity.
- Oversaw daily labor operations to ensure efficient workflow and productivity.
- Performed administrative tasks such as payroll processing and scheduling shifts.
- Assisted with recruitment efforts by interviewing prospective candidates for open positions.
- Managed daily parking operations and staff schedules for efficient service delivery.
- Analyzed parking usage data to optimize space allocation and resource management.
Operations Coordinator
Houston Texans
Houston
02.2017 - 10.2017
- Coordinated daily operations to optimize workflow across departments.
- Trained and mentored staff on standard operating procedures and safety protocols to enhance team compliance.
- Led cross-functional meetings to address operational challenges and streamline processes.
- Executed daily tasks with precision in a fast-paced environment.
- Collaborated with diverse coworkers to achieve goals and resolve issues related to products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Arts - Business Administration And Management
Hofstra University
Hempstead, NY05-2015
8- & 16-Hour Ny State Guard Certification -
Guardian Group Services
Skills
- Operations management
- Project management
- Compliance auditing
- Financial reporting
- Staff training
- Customer relationship management
- Strategic planning
- Business management
- Revenue growth
- Multimillion-dollar P&L management
Timeline
Director of Operations
LAZ Parking
05.2025 - Current
District Leader
GDI Services
05.2024 - 05.2025
Senior Facilities Manager
SP +
06.2020 - 05.2024
Operations Coordinator
Houston Texans
02.2017 - 10.2017
Bachelor of Arts - Business Administration And Management
Hofstra University
8- & 16-Hour Ny State Guard Certification -
Guardian Group Services