Scott Brooks
Dayton,OH
Summary
Performance driven insurance and marketing professional with 20+ years of experience in leadership, sales development, operations, and account management. Skilled in team building and effective operations strategies development targeting market trends and demands. Focused on supporting strategic partnerships and creating positive interpersonal relations while demonstrating leadership through implementation of operations goals, sales initiatives, and team retention incentives.
Overview
20
20
years of professional experience
Work History
Licensed Insurance Agent
DH Insurance Group
Remote
05.2025 - Current
- Educated clients on policy options, coverage details, and claims processes to enhance understanding.
- Analyzed client portfolios to identify gaps in coverage and recommend appropriate adjustments.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
Licensed Benefit Advisor
Allstate
Hillsboro, OR
11.2023 - 03.2025
- Medicare enrollment and retention agent
- Team leader in sales initiative development and member satisfaction
- Key coordinator of group benefits marketplace development
Medicare Inside Sales and Retention Agent
Anthem Blue Cross Blue Shield
Cincinnati, OH
04.2020 - 03.2023
- Top new and existing member enrollment in individual Medicare plans
- Consistently met member retention goals
- Policy lapse reduction through detailed coverage education and member follow up
- Sales and account management
- Provider care coordination to resolve member grievances
- Coverage reviews to identify gaps & increase enrollment in ancillary policies
Claims Operations Expert, Licensed Health Plan Advisor and Broker Services Support
Anthem Blue Cross Blue Shield
Cincinnati, OH
09.2014 - 04.2020
- Claims evaluation and handling trainer
- Claim grievance resolution
- Customized health programs and plans to suit individual client needs
- Compiled data into comprehensive quarterly written reports for management
- Marketing strategy development with proven and consistent success
Insurance Agent
Aflac
Centerville, OH
05.2014 - 05.2015
- Identify new business and customize coverage packages available to the clients’ employees
Store Manager
Walmart
Dayton, OH
05.2006 - 01.2013
- Controlled costs and optimized spending by restructuring budgets for labor, capital assets, inventory purchasing and technology upgrades
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Increased performance in areas of sales, management and operations by identifying and targeting output development opportunities
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain cost controls and maximize business operational efficiency
Education
M.B.A. -
Franklin University
Columbus, OHMarketing Bachelor of Science - undefined
Franklin University
Columbus, OHSkills
- Market Analysis
- Budgeting and Allocation
- Digital Marketing and Advertising
- Operations Management
- Project Coordination
- Conflict Management
- Leadership Consulting
- Business and Sales Analytics
- Client account management
- Marketing initiatives
Timeline
Licensed Insurance Agent
DH Insurance Group
05.2025 - Current
Licensed Benefit Advisor
Allstate
11.2023 - 03.2025
Medicare Inside Sales and Retention Agent
Anthem Blue Cross Blue Shield
04.2020 - 03.2023
Claims Operations Expert, Licensed Health Plan Advisor and Broker Services Support
Anthem Blue Cross Blue Shield
09.2014 - 04.2020
Insurance Agent
Aflac
05.2014 - 05.2015
Store Manager
Walmart
05.2006 - 01.2013
Marketing Bachelor of Science - undefined
Franklin University
M.B.A. -
Franklin University