Scott Busby

Manage 433 inpatient detox/residential behavioral heath facilities across 5 states along with 14 Intensive outpatient centers with an active census of over 500 patients

Oversee all admissions across 30 programs, roughly 70 admissions daily.

Directly manage 20 call center representatives

Leader on business development team, managing 15 outside sales representatives across 6 states.

Over a 2 year period call center representatives improved closing rate by 40% and increased in overall cash collections by 35%.

Oversee discharge planning with all 16 inpatient centers to ensure all clients are placed in clinically appropriate aftercare plans.

Manage relationships with key partner facilities to ensure the relationships are productive to our company needs

Developed new department responsible for tracking outcomes on roughly 10,000 individuals.

Increased overall admissions by 5% over a 2 year period, responsible for roughly 150 admissions a month.

Created data tracking points to determine patterns and effectively track the most at risk patients in order to intervene as early as possible.

• Responsible for developing the processes, policies, training, procedures and protocols for the Above
• All Recovery Center's admissions department
• Sets a tone of respect, compassion, empathy, and a sense of urgency with the admissions team, colleagues, potential clients and their families
• Provides telephonic and in person assessments, provides initial contact with referral sources and potential clients, coordinates the referral and intake process, determines appropriate level of care and maintains follow-up communication with referral sources, families, patients and clinical program staff.