Scott Carpenter
New Hartford,NY
Summary
Dynamic Department Manager with a proven track record in retail management, staff training, and operational planning. Committed to enhancing team performance and achieving departmental efficiency through strong communication and effective leadership.
Overview
17
17
years of professional experience
Work History
Department Manager
Lowes Home Improvment
Herkimer, New York
05.2007 - 10.2024
- Managed a team of 30 employees, overseeing daily operations and task completion.
- Oversaw daily operations and workflow management to enhance departmental efficiency.
- Supervised staff, ensuring compliance with company policies and procedures.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Coached and trained new staff members, enhancing understanding of department policies and procedures.
- Trained new employees on product knowledge and operational protocols.
- Assigned tasks to staff, establishing clear priorities and objectives.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Conducted regular performance reviews to monitor progress of individual employees.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Collaborated with other departments to optimize store performance.
- Collaborated with sales associates to ensure efficient task completion.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Resolved customer complaints and issues promptly and professionally.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Followed safety protocols and company processes and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Implemented merchandising strategies to enhance product visibility.
- Coordinated inventory management and stock replenishment to optimize supply levels.
- Performed opening and closing duties as part of management team and handled cash management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
Bachelor of Arts - Art History
SUNY Polytechnic Institute
Utica, NY05-2004
Associate of Arts - Graphic And Digital Design
Mohawk Valley Community College
Utica, NY05-2001
Skills
- Retail management
- Personnel management practices
- Staff management
- Team building activities
- Training development programs
- Staff training
- Performance evaluation
- Shrink reduction performance assessment
- Employee scheduling
- Operational planning
- Inventory control
- Retail
- Safety compliance
- Customer service excellence
- Customer engagement strategies
- Effective communication strategies
- Written communication
- Team leadership development
- Motivational leadership techniques
- Decision-making processes
- Critical thinking
- Adaptability and flexibility
- Employee engagement initiatives
- Department audits
- Critical thinking
- Policy formulation
- Critical thinking
- Performance evaluation
- Operational planning
Timeline
Department Manager
Lowes Home Improvment
05.2007 - 10.2024
Bachelor of Arts - Art History
SUNY Polytechnic Institute
Associate of Arts - Graphic And Digital Design
Mohawk Valley Community College