Scott CLAY
Store Management/Business analyst
Benson,AZ
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Store General Manager
Dollar Tree Stores
Benson, AZ
05.2018 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Developed new store location from ground up by hiring and training efficient team.
Store Manager
Goodwill Inc
Tucson, AZ
01.2014 - 05.2018
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
President of Operations
Emporium Inc
Tombstone, AZ
05.1993 - 01.2014
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and overall departmental productivity.
- Established performance goals for department and provided methods for reaching milestones.
- Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
- Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
- Led operational team in creation, roll out and management of new product lines.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Evaluated product development strategies and prepared alternative approaches to exceed goals.
- Acquired space for renovations, planning and office expansion and handled overall project management.
Education
Bachelor of Science - Business/Hospitality Mgt
Northern Arizona University
Flagstaff, AZSkills
- Administrative Management
- Sales Promotion
- Department Oversight
- Training Management
- Employee Motivation
- Mathematical Calculation and Reasoning
- Finance and Accounting Oversight
- Originality and Creativity
- Assignment Delegation
- Staff Scheduling
- Cost Reduction
- Business Leadership
- Sales Tracking
- Team Leadership
- Financial Statement Review
- Policy Development and Enforcement
- Focus and Follow-Through
- Human Resources Oversight
- Recruitment and Hiring
- Customer Service Management
- Multitasking and Prioritization
- Inventory Tracking and Management
- Data Analysis
Accomplishments
- Achieved the number one national store ranking within three years. Third quarter 2020
- Managed a store that exceeded company expectations in every category from 2018 to present
- Awarded " Star Manager" of the Western Region twice. Being the sole manager to do so.
Certification
- Certified in Training adults with special needs by the state of Arizona and carry a fingerprint card.
Timeline
Store General Manager
Dollar Tree Stores
05.2018 - Current
Store Manager
Goodwill Inc
01.2014 - 05.2018
President of Operations
Emporium Inc
05.1993 - 01.2014
Bachelor of Science - Business/Hospitality Mgt
Northern Arizona University