Melissa Coon
Milford,MI
Summary
Results-driven sales and management professional with diverse experience in inside sales, property management, and logistics. Demonstrated ability to exceed sales goals while fostering strong client relationships and delivering exceptional customer service. Proven track record in operational efficiency and effective team collaboration.
Overview
9
9
years of professional experience
Work History
inside sales
Experigreen Lawn Care
Wixom, Michigan
03.2026 - Current
- Generate sales leads, follow up on inquiries, and convert prospects into loyal customers.
- Conduct outbound sales calls to prospective and previous customers to generate new business opportunities.
- Identified customer needs and recommended products and services to provide effective solutions
- Cultivated relationships with new and existing customers through phone, email, and text communication, enhancing customer loyalty.
- Consistently meets or exceeds weekly sales goals and performance metrics.
- Managed customer accounts by resolving concerns and providing exceptional service, fostering positive customer experiences.
- Executed sales strategy to engage customers effectively.
logistics manager (temp role)
Peoples express
Whitmore Lake, Michigan
05.2025 - 02.2026
- Coordinated vehicle scheduling, route planning, and driver assignments to improve operational effectiveness.
- Collaborated with customers and staff at various levels to enhance communication and streamline logistics processes.
- Resolved service disruptions and customer concerns, ensuring adherence to high service standards.
- Ensured compliance with safety regulations in all logistics activities.
Property Manager
Kaftan Communities
04.2024 - 04.2025
- Managed daily administrative tasks, including tenant relations and rent collections.
- Investigated complaints, disturbances and violations and resolved issues.
- Maintained accurate records of all tenant information including contact details and payment history.
- Coordinated tenant move-in and out processes, providing orientation to ensure smooth transitions.
- Conducted regular property inspections to identify potential maintenance issues.
- Conducted regular walk-throughs of vacant units prior to move-in date for cleaning and maintenance purposes.
- Monitored tenant activity to address complaints or violations of lease agreements.
- Implemented proactive maintenance strategies to enhance property conditions, addressing repairs and improvements effectively.
- Initiated eviction proceedings according to state law and court orders.
Leasing Coordinator (Temp Role)
HDS Management
09.2023 - 02.2024
- Negotiated and executed new leases, renewals, and terminations, ensuring favorable terms for both tenants and management.
- Negotiated and finalized lease terms and agreements.
- Engaged in discussions to finalize rental agreements with tenants, ensuring clarity on terms and conditions. with prospective tenants while adhering to company policies and procedures.
- Managed daily operations of a busy leasing office, including scheduling appointments, processing applications and coordinating tenant move-ins.
- Oversaw and maintained accurate records of all tenant occupancy.
- Directed collection of monthly rental fees and monitored past due accounts, improving cash flow and reducing delinquency rates.
- Investigated and resolved tenant complaints, adhering to management rules and regulations, enhancing tenant satisfaction and retention.
- Conducted meetings with prospective tenants to showcase available properties and discuss lease terms. to show properties and explain terms of occupancy.
- Assisted tenants in selecting appropriate units based on their needs and preferences.
- Processed applications and lease agreements by conducting rental history, credit check, and background check.
- Prepared and presented detailed status reports of properties to owners.
- Provided potential residents with information on availability, floorplans and amenities.
- Analyzed market trends to determine optimal rental rates for properties in the area.
- Ensured compliance with all legal regulations concerning rental properties.
- Demonstrated clear knowledge of federal fair housing laws and local regulations, providing better service to diverse residential housing market.
- Obtained bids and supervised capital or contract service.
- Monitored common areas for maintenance and repair needs.
- Purchased building and maintenance supplies and coordinated with subcontractors to facilitate repairs.
- Negotiated management and service contracts, obtaining most cost-effective pricing.
Logistics Manager (Temp Role)
Ryder
09.2022 - 09.2023
- Managed logistics operations, overseeing warehouse inventory and transportation of goods to ensure timely delivery.
- Monitored progress on shipments and updated customers on delivery status.
- Maintained accurate records of orders, shipments, and invoices to support efficient logistics processes.
- Provided training and guidance to staff members on logistics processes.
- Resolved customer issues and complaints promptly, enhancing customer satisfaction.
Sales Coordinator Specialist
RHP Properties
01.2020 - 02.2022
- Developed and maintained strong customer relationships and networks within designated sales territory.
- Negotiated contracts and prices with clients to exceed sales goals.
- Generated leads and maintained lists of prospective customers.
- Tracked customer orders from placement through delivery to ensure timely fulfillment.
- Assisted customers and carriers to coordinate freight shipments.
- Resolved customer complaints promptly, reinforcing strong customer relationships.
- Worked with management teams to develop annual sales plans, goals, and targets.
- Collaborated with other departments to develop successful sales campaigns.
- Advised clients regarding accounts, pricing schedules, and financing options.
- Trained sales team members on company procedures and standards.
- Monitored standard reporting to prioritize tasks and enhance workflow.
Office Manager
R&M Property Services
07.2017 - 12.2019
- Managed daily office operations, including supply ordering, equipment maintenance, and calendar management, to ensure smooth workflow.
- Created weekly schedules aligned with staffing needs, budget constraints, and employee requests to optimize resource allocation.
- Implemented office procedures, creating streamlined processes.
- Utilized excellent organizational skills to prioritize tasks effectively.
- Created and maintained filing systems to ensure accurate record keeping.
- Administered bookkeeping tasks, generating invoices and managing accounts payable and receivable for accurate financial tracking.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Resolved customer inquiries and complaints with timeliness and professionalism.
Education
High School Diploma - Novi, Michigan
Novi High School
Novi, Michigan05-1994
Skills
- Inside sales
- Customer service-focused
- Customer service
- Relationship management
- Problem solving
- Exceptional oral and written communication skills
- Effective communication
- Team collaboration
- Time management
- Conflict resolution
- Property management
- Tenant relations
- Lease renewals
- Rent collection
- Payment collection
- Maintenance scheduling
- Preventive Maintenance
- Property tours and inspections
Timeline
inside sales
Experigreen Lawn Care
03.2026 - Current
logistics manager (temp role)
Peoples express
05.2025 - 02.2026
Property Manager
Kaftan Communities
04.2024 - 04.2025
Leasing Coordinator (Temp Role)
HDS Management
09.2023 - 02.2024
Logistics Manager (Temp Role)
Ryder
09.2022 - 09.2023
Sales Coordinator Specialist
RHP Properties
01.2020 - 02.2022
Office Manager
R&M Property Services
07.2017 - 12.2019
High School Diploma - Novi, Michigan
Novi High School