Scott Degon
Winter Garden,FL
Summary
Results-driven data professional with keen eye for detail and passion for uncovering actionable insights from data. Proven track record of utilizing data analysis and visualization tools to drive business decisions and optimize processes. Team-oriented with strong focus on collaboration and adaptability, consistently delivering reliable results in dynamic environments.
Overview
13
13
years of professional experience
Work History
Inbound Sales
Bluegreen Vacations
03.2024 - Current
- Implemented a script optimization strategy that increased customer satisfaction scores by 10% by regularly updating and personalizing inbound sales pitches with customer feedback
- Boosted customer satisfaction by providing efficient and knowledgeable service in a fast-paced inbound sales environment.
- Demonstrated adaptability by handling a variety of call types, including inbound sales inquiries, technical support inquiries, and general customer service calls.
Agent
New York Life
09.2022 - 03.2024
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Initiated digital marketing campaign to increase brand visibility.
Bartender, Trainer, and Server
ROCK & BREWS (CHOICE EMPLOYER SOLUTIONS, INC .)
04.2019 - 03.2024
- Collaborating with management and analyzing internal operations to identify areas of improvement creating solutions to benefit customer satisfaction
- Implement dynamic training programs for new and existing employees to increase team morale and expertise
- Implemented efficient inventory management system, reducing waste by 20% over 6 months and enhancing overall cost-efficiency using POS software
- Spearheaded a cocktail training program that improved sales by 15%, enhancing team product knowledge and customer satisfaction while ensuring consistent quality and presentation standards
ASSISTANT MANAGER
PANERA BREAD (BLUERIDGE BREAD)
03.2017 - 03.2019
- Responsible for interviewing, hiring, onboarding and training of new associates
- In charge of analyzing current forecasted sales to write the most effective and efficient associate schedule, to maximize customer service while achieving labor goals
- Evaluate staff performance and provide coaching to develop and train associates to improve knowledge of Panera Bread practices and standards
- Identify, initiate and implement individual development plans to increase leadership among current associates
- Implemented data-driven adjustments to kitchen processes, leading to a significant reduction in service wait times and boosted Café's overall efficiency
Assistant General Manager
MAC AND BOB'S RESTAURANT
01.2012 - 03.2017
- Established performance benchmarks through continuous monitoring, integrating feedback systems that resulted in a 20% increase in team productivity
- Developed diverse training modules leveraging dynamic learning strategies to align with revenue growth initiatives, resulting in a 15% increase in staff promotion rates
- Led daily financial reconciliations, ensuring accurate deposit preparation while utilizing inventory management tools to align stock levels with budgetary goals
Education
Bachelors of Business Administration -
Roanoke College
Salem, VA01-2010
Skills
- Salesforce CRM
- Data analysis and visualization
- Excel functions
- SQL databases
- Data cleaning
- Cash & Financial Oversight
- Risk Mitigation
- Inbound sales
- Quality Customer Service
- Team Leader
- Revenue Growth Strategies
Timeline
Inbound Sales
Bluegreen Vacations
03.2024 - Current
Agent
New York Life
09.2022 - 03.2024
Bartender, Trainer, and Server
ROCK & BREWS (CHOICE EMPLOYER SOLUTIONS, INC .)
04.2019 - 03.2024
ASSISTANT MANAGER
PANERA BREAD (BLUERIDGE BREAD)
03.2017 - 03.2019
Assistant General Manager
MAC AND BOB'S RESTAURANT
01.2012 - 03.2017
Bachelors of Business Administration -
Roanoke College
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