Scott Devonald
Costa Mesa,CA
Summary
Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of [Product or Service] sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations. Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.
I know our systems better than any other agent having worked w/ them for 10 years. I have helped come up w/ many solutions and workarounds on correcting system errors and helped streamline and enhance the system.
Overview
26
26
years of professional experience
Work History
Sr. Sales Agent
AAA
05.2014 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Handled operations and customer transactions to process payments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Greeted customers and provided product advice to increase sales.
- Monitored sales team performance and provided constructive feedback.
Sales Management And Asst Store Manager
Nortdstrom
10.1997 - 05.2014
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Education
Statistical Analysis in Psychology - Psychology
SDSU
San Diego06.1997
High School Diploma -
Fullerton Union High School
Fullerton, CA1987
Skills
- Negotiation Expertise
- Pipeline Management
- Customer Retention
- Active Listening
- Conflict Resolution
- Problem Solving
Accomplishments
Multiple Diamond club Achievement w/ AAA sales ( Top Selling Award)
Corporate Pacesetter and Customer service ALL-STAR Nordstrom ( Number one sales productivity Corporately for my department and Service Recognized by Region)
Timeline
Sr. Sales Agent
AAA
05.2014 - Current
Sales Management And Asst Store Manager
Nortdstrom
10.1997 - 05.2014
Statistical Analysis in Psychology - Psychology
SDSU
High School Diploma -
Fullerton Union High School
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