Summary
Overview
Work History
Education
Skills
Timeline
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Scott Dickerson

Scottsdale,AZ

Summary

Proven Operations Manager with a track record of enhancing operational efficiency and customer satisfaction at CVS Pharmacy. Excelled in team leadership and problem-solving, significantly improving performance outcomes. Skilled in operations management and customer service, adept at empowering staff and streamlining inventory processes for optimal productivity.

Overview

11
11
years of professional experience

Work History

Operations Manager

CVS Pharmacy
07.2017 - Current
  • Responsible for supporting the Store Manager in the total leadership and strategic operations of a CVS pharmacy store including overall store management, supervision, and policy implementation.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Assistant Produce Manager

Albertsons
12.2013 - 07.2017
  • Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
  • Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Participated in regular department meetings to discuss performance metrics, strategies for improvement, and upcoming promotional activities.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the store brand.
  • Assisted customers with produce questions.
  • Maintained produce area and kept produce storage area clean and sanitary.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.

Education

Bachelor of Science - Parks, Recreation, And Leisure

San Diego State University
San Diego, CA
05.2008

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Inventory Management
  • Management
  • Superb time management skills
  • Retail Operations Management

Timeline

Operations Manager

CVS Pharmacy
07.2017 - Current

Assistant Produce Manager

Albertsons
12.2013 - 07.2017

Bachelor of Science - Parks, Recreation, And Leisure

San Diego State University

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Scott Dickerson