Scott Diefenbach
MI
Summary
Analytical and problem-solving professional with 4+ years of experience. Skilled in investigating root causes and determining optimal solutions. Highly goal-oriented and well-organized.
Overview
14
14
years of professional experience
Work History
Community Liason
Council on Aging
06.2022 - Current
- Proficient in conducting comprehensive in-home client assessments to identify specific needs and facilitate clients' ability to maintain independence and stay in their homes.
- Experienced in driving process improvement to boost productivity and meet funding source requirements.
- Networked with clients and industry professionals to enhance awareness and acquire valuable insights.
Business Services Analyst
SEMCO Energy Gas
04.2011 - 04.2022
- Performed data analysis to support financial and departmental objectives on a monthly basis.
- Collaborated with stakeholders across multiple business units to identify continuous room for improvement through benchmarking and data analysis.
- Leveraged available data through running reports in IBM Cognos and manual research to identify trends that include but are not limited to consumption, revenue, customer behaviors, and process improvement.
- Performed data analysis to support financial and operation objectives throughout the company. Tasks included, but are not limited to, revenue & bad debt analysis, consumer trending, and the management of $1,000,000+ in yearly payments to low-income natural gas customers.
- Created projection tools to help drive business objectives and departmental decisions.
- Developed reports and review processes to identify new opportunities and potential areas of concern.
- Managed departmental projects adhering to established timelines and needs of our business stakeholders, including conducting research, preparation and presentation of data, developing recommendations, process implementation, monitoring and revising as needed.
- Conducted daily review that promoted accuracy and validation.
- Advanced knowledge in Microsoft Excel, Word, SharePoint, and PowerPoint.
Business Services Analyst
SEMCO Energy Gas
04.2011 - 04.2022
- Performed data analysis to support financial and departmental objectives on a monthly basis.
- Collaborated with stakeholders across multiple business units to identify continuous room for improvement through benchmarking and data analysis.
- Leveraged available data through running reports in IBM Cognos and manual research to identify trends that include but are not limited to consumption, revenue, customer behaviors, and process improvement.
- Performed data analysis to support financial and operation objectives throughout the company. Tasks included, but are not limited to, revenue & bad debt analysis, consumer trending, and the management of $1,000,000+ in yearly payments to low-income natural gas customers.
- Participated in departmental planning and monthly reporting processes by collecting and monitoring actual performance data against prepared forecasts.
- Created projection tools to help drive business objectives and departmental decisions.
- Developed reports and review processes to identify new opportunities and potential areas of concern.
- Managed departmental projects adhering to established timelines and needs of our business stakeholders, including conducting research, preparation and presentation of data, developing recommendations, process implementation, monitoring and revising as needed.
- Conducted daily review that promoted accuracy and validation.
- Advanced knowledge in Microsoft Excel, Word, SharePoint, and PowerPoint.
Education
BBA - Business Administration
Walsh College of Accountancy And Business Administration
Troy, MI09.2014
Associate of Science - General Studies
St Clair Community College
04.2011
Skills
- Analytical Thinking
- Complex Problem Solving
- Continuous Improvement
- Computer Skills
- Attention to Detail
- Data Analysis
- Data Compiling
- MS Office
Timeline
Community Liason
Council on Aging
06.2022 - Current
Business Services Analyst
SEMCO Energy Gas
04.2011 - 04.2022
Business Services Analyst
SEMCO Energy Gas
04.2011 - 04.2022
BBA - Business Administration
Walsh College of Accountancy And Business Administration
Associate of Science - General Studies
St Clair Community College
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