Scott Diveney
Elgin,IL
Summary
More than 30 years of specialized experience in the pharmaceutical industry. Proven healthcare experience in innovation, strategic planning, customer and patient services, business budgeting, pharmaceutical services, vendor relations, specialty, and retail pharmacies. Results focused leader with strengths in building teams and talent, identifying problems, optimizing operational processes, implementing new patient products and service offerings. Increasing efficiencies while lowering costs within supply chain. Broad knowledge of employee relations, human resources, and government & state regulatory affairs.
Overview
27
27
years of professional experience
Work History
Regional Healthcare Director
Walgreens, West Great Lakes Region
01.2018 - Current
- Supervised and supported operations of 720 retail sites and 30 specialty locations
- Supported local acquisitions and 340B accounts
- Direct reports include three Specialty Supervisors and 4 Agile Healthcare Team members
- Directly supported 16 Healthcare Supervisors and 4 Director of Retail Pharmacy Operations
- Region fiscal sales exceeding 5 billion
District Specialty Supervisor
Walgreens, Chicago Central Specialty
01.2017 - 01.2018
- Supervised operations of 11 specialty sites
- Successfully supported location through URAC accreditation
- 98% engagement leadership effectiveness score
- District exceeded 350 million in sales
- Exceeded all performance targets
- Ensured compliance with federal, state, and local laws for safe pharmaceutical practices in each store within district
Healthcare Supervisor
Walgreens, Area 43
01.2015 - 01.2017
- Supported pharmacy supervision of 84 pharmacies and one specialty site
- Successfully on boarded and provided gap training for 5 district managers
- Demonstrated consistent improvement in pharmacy NPS metrics
- Exceeded 667 million in pharmacy sales
- Exceeded all targets
District Pharmacy Supervisor
Walgreens, Northwest Suburban
01.2010 - 01.2015
- Operations leadership of C&M Specialty Pharmacy
- Sales of more than 5,000,000/Month
- Rolled out entire district as “Zostavax” stores ahead of company initiative
- Designated trainer/mentor for new Walgreens Pharmacy Supervisors
District Pharmacy Supervisor
Walgreens, Chicago Central District
01.2009 - 01.2010
- Opened and supervised operations of two “on-site” specialty pharmacies
- Consistently lead market in Customer service KPI’s, payroll control, and dynamic workload balancing
- Established recruitment strategies targeting qualified candidates, resulting in a diverse and highly skilled workforce within the district
District Pharmacy Supervisor
Walgreens, Chicago West Suburban
01.2006 - 01.2009
- District profitability doubled profitability in 2006
- Lead region in year over year profit increase
Divisional Pharmacy Director
Walgreens, Midwest Division
01.2004 - 01.2006
- Successful leadership of pharmacy operations for over 1,200 stores
- Member of Walgreens “Third Party” Task force
- Supervised design of Walgreens “Buy Out” database system
- Helped lead “Katrina” pharmacy recovery plan
- Worked closely with operations to roll out “Dynamic Workload Balancing.” to affected Katrina areas
- Helped assemble original Rx acquisitions support team
District Pharmacy Supervisor
Walgreens, Pacific Northwest District
01.1997 - 01.2004
- Rolled out “HIV Stores” prior to company initiative
- Fully staffed severely short districts
- Consistently led region in customer service KPI’s
- Member of Walgreens “Third party” task Force
- District achieved 1.4 million increase in profit #1 in region
- Supervised opening of over 60 new Walgreen’s locations
- Key Contact for Washington State Board of Pharmacy
- Member of Seattle Retail Council.
Education
Bachelor Of Science - Pharmacy
Drake University
Des Moines, Iowa05.1988
Skills
Staff Development
Operations Management
Team Collaboration
Organizational Development
Quality Assurances
Cross-Functional Team Leadership
Performance Management
Budget Management
Affiliations
Illinois State Licensed/Registered Pharmacist 1988 to present.
American Heart Association Advisory Board 2021 to present.
Roosevelt University Advisory Council 2011-2015.
Chicago State Advisory Council 2015.
Preceptor for Drake, Midwestern, UIC, Chicago State, and Midwestern Universities.
American Pharmacist Association Immunization Delivery certification 2008.
CPR Certification 2013-present.
Timeline
Regional Healthcare Director
Walgreens, West Great Lakes Region
01.2018 - Current
District Specialty Supervisor
Walgreens, Chicago Central Specialty
01.2017 - 01.2018
Healthcare Supervisor
Walgreens, Area 43
01.2015 - 01.2017
District Pharmacy Supervisor
Walgreens, Northwest Suburban
01.2010 - 01.2015
District Pharmacy Supervisor
Walgreens, Chicago Central District
01.2009 - 01.2010
District Pharmacy Supervisor
Walgreens, Chicago West Suburban
01.2006 - 01.2009
Divisional Pharmacy Director
Walgreens, Midwest Division
01.2004 - 01.2006
District Pharmacy Supervisor
Walgreens, Pacific Northwest District
01.1997 - 01.2004
Bachelor Of Science - Pharmacy
Drake University
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