Scott D. Kerschner
Denver,CO
Summary
Technical solutions professional with a strong foundation in presales support, client consulting, and product implementation. Skilled at uncovering customer needs, designing tailored solutions, and guiding stakeholders through complex technical decisions. Known for bridging the gap between business and engineering teams, influencing product adoption, and driving successful outcomes across enterprise-level projects.
Overview
13
13
years of professional experience
Work History
Senior Implementation Architect
Billtrust
Denver, CO
01.2024 - Current
- Act as a technical consultant to enterprise clients, guiding them through Cash Application solution design, integration strategy, and workflow optimization.
- Lead discovery sessions to understand AR processes, identify gaps, and translate business requirements into actionable technical specifications.
- Partner with Sales to scope SOWs, validate feasibility, and position the right product mix during the presales cycle.
- Recommend additional modules, optimization services, and cross-product integrations that increase customer value and expand revenue opportunities.
- Communicate complex technical concepts to non-technical stakeholders, ensuring clarity, alignment, and confidence in the proposed solution.
- Delivered high-visibility implementations including the first U.S. Bank partnership project (2025) and the first European Cash App implementation.
- Collaborate with engineering teams to prioritize enhancements, resolve technical blockers, and ensure successful delivery.
- Mentor junior team members on solution design, client communication, and technical best practices.
Implementation Architect
Billtrust
Denver, CO
01.2021 - 01.2024
Associate Implementation Architect
Billtrust
Denver, CO
01.2020 - 01.2021
Customer Support Specialist
Billtrust
Denver, CO
01.2018 - 01.2020
- Provided consultative support to Billing & Payments clients, interpreting Python/XML logic and running SQL queries to diagnose issues.
- Identified opportunities for feature adoption and product expansion by analyzing client usage patterns and uncovering unmet needs.
- Coordinated with cross-functional teams across multiple time zones to resolve complex technical cases.
- Built strong client relationships through proactive communication and solution-oriented problem solving.
Sales Representative
Verizon Wireless
Indianapolis, IN
01.2016 - 01.2018
- Delivered consistent quota-exceeding performance through needs-based selling and solution matching.
- Qualified business customers and created warm handoffs to enterprise sales teams, contributing to pipeline growth.
- Strengthened customer loyalty through personalized service and follow-through.
In-Seat Manager
Legends Hospitality
Angel Stadium, Anaheim, CA
01.2015 - 12.2015
- Managed operations for a department serving up to 5,000 guests, ensuring a premium customer experience.
- Built relationships with VIP clients and resolved escalated issues with professionalism and urgency.
- Expanded vending staff from 17 to 60 in one season, improving sales coverage and operational efficiency.
- Collaborated with subcontractors to introduce new food concepts that increased customer engagement and revenue.
Assistant Concessions/Vending Manager
Legends Hospitality
Angel Stadium, Anaheim, CA
01.2013 - 01.2015
Education
B.S. - Hospitality & Food Management, Travel & Tourism
Ball State University
Muncie, IN07.2013
Skills
- Technical Discovery & Requirements Gathering
- Consultative Customer Engagement
- Pre-Sales Support & Solution Scoping
- Cross-Functional Collaboration
- Workflow Optimization & Process Design
- Stakeholder Communication & Executive Alignment
- Product Expertise & Value Positioning
- Data Interpretation
Timeline
Senior Implementation Architect
Billtrust
01.2024 - Current
Implementation Architect
Billtrust
01.2021 - 01.2024
Associate Implementation Architect
Billtrust
01.2020 - 01.2021
Customer Support Specialist
Billtrust
01.2018 - 01.2020
Sales Representative
Verizon Wireless
01.2016 - 01.2018
In-Seat Manager
Legends Hospitality
01.2015 - 12.2015
Assistant Concessions/Vending Manager
Legends Hospitality
01.2013 - 01.2015
B.S. - Hospitality & Food Management, Travel & Tourism
Ball State University