Scott Duncan
Joe’s Seafood, Prime Steak and Stone Crab
Las Vegas,NV
16
years of professional experience
Professional hospitality leader with comprehensive experience in high-end dining environments. Adept at team collaboration and delivering exceptional guest experiences. Strong skills in staff supervision, menu knowledge, and maintaining service standards. Known for reliability, adaptability, and consistently achieving positive outcomes.
Work History
Server/ Captain
5 Years- Led team in delivering exceptional dining experiences through effective communication and service excellence.
- Trained and mentored new staff on menu offerings and customer service protocols.
- Coordinated with kitchen staff to ensure timely and accurate order fulfillment.
- Implemented process improvements that enhanced operational efficiency in service delivery.
- Managed guest inquiries and resolved issues promptly to maintain high satisfaction levels.
- Contributed to increased sales by upselling menu items such as wine pairings or appetizers whenever appropriate opportunities arose during meal service.
- Resolved customer issues promptly, maintaining professionalism and a focus on guest satisfaction.
- Trained new servers on restaurant procedures, menu items, and customer service standards.
- Developed lasting relationships with patrons through attentive service, expert knowledge of menu offerings, and genuine hospitality.
Server/Bartender
1 Year 11 Months- Followed all safety, sanitation, and food handling guidelines.
- Delivered food and beverages quickly to customers.
- Explained details of new menu items, seasonal, and daily specials.
- Trained new servers in company policies, guest service standards, and best practices.
- Helped customers pair beverages with food orders by offering knowledgeable advice on wine and liquors.
- Worked catering and private events, both on-site and off-site.
Food Runner
1 Year 1 Month- To deliver food from the kitchen to the guests in a timely and professional manner.
- To assist the severs with any of the guests needs.
- To provide the highest level of service to all guests at all times.
- Stocking and maintaining a clean and organized work station.
- Communicating with servers, managers, and kitchen staff to make a better experience for the guest.
Home Staging/ Warehouse
6 Months- To set-up and break down staging projects.
- Assist with on site design.
- To repair any damages to inventory.
- Keep everything clean and professional.
- Be efficient to stay on schedule.
Restaurant Supervisor
3 Years- Responsible for managing staff effectively and respectfully.
- Ensuring the team gives the highest level of service to our guests at all times.
- Assisting with daily orders and inventories to ensure adequate product is always available.
- Taking care of guests needs and requests as well as handling of any complaints or incidents.
- Filling in when needed as bartender or server.
General Manager
5 Years 5 Months- Directed daily operations to optimize efficiency and enhance customer satisfaction.
- Implemented strategic initiatives to drive revenue growth and market expansion.
- Managed team performance, fostering a culture of accountability and excellence.
- Analyzed financial reports to inform strategic decision-making and resource allocation.
- Developed training programs to elevate staff capabilities and service standards.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
AAS Transfer Degree
- Architecture
Skills
Achieved operational efficiency through expert use of Microsoft Office tools.
Delivered on-time scheduling that maximized team output and project timelines.
Generated comprehensive P&L statements that informed key financial decisions.
Elevated team performance through impactful training programs.
Optimized budget and inventory management to support business objectives.
Drove effective management practices that enhanced team dynamics.
Cultivated exceptional leadership that motivated team members to excel.
Executed upselling strategies that significantly boosted sales revenue.
Provided outstanding customer service that resulted in high client retention.
Strengthened relationship management initiatives that expanded business opportunities.
Timeline
Server/ Captain
Joe’s Seafood, Prime Steak and Stone Crab
08.2021 - CurrentRead More
Server/Bartender
Hearth And Hill
09.2019 - 08.2021Read More
Food Runner
Joe's Seafood, Prime Steak, and Stone Crab
08.2018 - 09.2019Read More
Home Staging/ Warehouse
Spade And Archer Design
01.2018 - 07.2018Read More
Restaurant Supervisor
Crowne Plaza Hotel
01.2015 - 01.2018Read More
General Manager
Lettuce Entertain You
09.2010 - 02.2016Read More
University of Nevada Las Vegas
from Architecture
Read More
Spokane Falls Community College
AAS Transfer Degree
Read More