Scott Edwards
Boulder,CO
Summary
Extensive knowledge of multiple skilled trades with a solid background in the HVAC and Property Management Industries, with 40+ years of work experience. Highly motivated, reliable, and dedicated professional with quality traits in technical and mechanical problem solving. Customer-orientated team player with expertise generating optimal satisfaction levels while building profits and customer retention. Seeking a full-time position with an organization that values integrity and respect among their employees and customers alike.
Overview
40
40
years of professional experience
3
3
Certification
Work History
Service Manager
Thompson Thrift Development Inc.
02.2023 - 06.2024
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Plumber
Mile High Drain
02.2022 - 11.2022
- Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.
- Complied with state plumbing codes throughout duration of each project.
Service Manager III
Aimco/ Air Properties
06.2017 - 12.2021
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
- Implemented strategies to increase customer service satisfaction ratings.
- Resolved customer complaints in professional and timely manner.
Education
Associate of Applied Science - HVAC/ Refrigeration Installation And Repair
Denver Institute of Technology
Denver, CO03.1990
Associate of Applied Science - Electronics Equipment Installation And Repair
DeVry University
Downers Grove, IL03.1986
Associate of Applied Science - Nuclear Weapons Specialist
United States Air Force
Denver, CO06.1982
Skills
- Positive Attitude
- Reliable and Responsible
- Customer Service
- Technical/ Mechanical Troubleshooting
- Analytical Thinking
Certification
HVAC(R) Certification
CFC Certification- UNIVERSAL
CPO Certification- CURRENT
Timeline
Service Manager
Thompson Thrift Development Inc.
02.2023 - 06.2024
Plumber
Mile High Drain
02.2022 - 11.2022
Service Manager III
Aimco/ Air Properties
06.2017 - 12.2021
Associate of Applied Science - HVAC/ Refrigeration Installation And Repair
Denver Institute of Technology
Associate of Applied Science - Electronics Equipment Installation And Repair
DeVry University
Associate of Applied Science - Nuclear Weapons Specialist
United States Air Force
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