Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Scott Eisenhardt

Raleigh,NC

Summary

Friendly Help Desk Technician with 4 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Help Desk Technician

Lowes
01.2019 - Current
  • Working as a Help Desk Technician, I respond to support requests from end-users and patiently walk individuals through basic troubleshooting tasks
  • I am also assisting in the transition to new selling software for both the stores and online orders
  • The role calls for quick thinking and fast resolutions that would minimize customer waiting time and keep operations running smoothly for the stores
  • The role also calls for thorough documentation on any errors or shortfalls of the software so that it can be fixed and improved in the future

Server

Phoenix Asian Cuisine
01.2007 - 01.2019
  • Worked here part-time to help pay my way through school
  • Duties include: cleaning tables, taking phone calls, and handling customers' orders
  • Working in a very busy, upscale restaurant requires time management, multitasking, and teamwork to insure all customers are well taken care for in a timely manner.

AGDATA
01.2017 - 01.2018
  • Trained in a programming boot camp for 3 months; learning a variety programming techniques and languages
  • Worked with other boot-campers in compiling and fixing code.

Education

B.S. Computer Science -

University of North Carolina Greensboro

Skills

  • Help Desk Software
  • Technical Documentation
  • Technical troubleshooting
  • User training
  • Incident management
  • Operating systems knowledge

Certification

Comptia A+ Certification

Timeline

Help Desk Technician

Lowes
01.2019 - Current

AGDATA
01.2017 - 01.2018

Server

Phoenix Asian Cuisine
01.2007 - 01.2019

B.S. Computer Science -

University of North Carolina Greensboro

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Scott Eisenhardt