Scott Fardwell
Mt. Holly,NC
Summary
Results-oriented Territory Sales Manager with high energy levels and passion for customer service and sales. Polished in increasing sales volume by developing business opportunities and implementing effective sales programs. Critical thinker possessing first-rate multitasking, problem-solving and communication skills. Expertise in reducing turnover and minimizing shrinkage. Performance-oriented Sales Leader offering exceptional record of achievement over 30-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Territory Sales Manager
AutoZone
Memphis, TN
06.2014 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Presented products and services to prospective customers, converting 90% to paying clients.
- Managed and motivated sales team to increase revenue 60% .
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Spearheaded efficient resolutions for wide-ranging customer issues to offer outstanding service and maintain high customer satisfaction.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Offered new and existing customers profitable products to maintain strong territory-wide revenue.
- Tracked changing product lines to effectively meet dynamic market demands.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
General Manager
G&C Express Automotive & Fleet Services
Chantilly, VA
04.2002 - 06.2014
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Developed and maintained relationships with customers and suppliers through account development.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Skills
- Operating Procedures and Policies
- Customer Service
- Verbal and Written Communication
- Territory Management
- Business Needs Assessment
- Enterprise Sales
- Change Management
- Employee Retention
- Client Base Retention
- Sales Targeting
- Operations Management
- Relationship Building
- Sales Program Coordination
- Customer Complaint Resolution
- Product and Service Promotion
- Market Trend Analysis
- Time Management
- Decision Making
- Problem Solving
- Budgeting and Expenditures
- Sales Quota Management
Certification
- Advanced Service Advisor, Automotive Training Institute - 2008
- Advanced Service Advisor, Automotive Training Institute - 2007
- Service Advisor, Automotive Training Institute - 2006
- Service Consultation, Automotive Society of Excellence - 2006
- Parts Specialist, Automotive Society of Excellence - 2006
- Service Manager, Automotive Training Institute - 2003
Travel, Gardening, and Hiking
I enjoy the Mountains and spending time in the outdoors. Specifically, traveling throughout the United States with Friends and spending time with Family.
Timeline
Territory Sales Manager
AutoZone
06.2014 - Current
General Manager
G&C Express Automotive & Fleet Services
04.2002 - 06.2014