Scott Faylor
Fort Wayne,IN
Summary
Dynamic Sales/Account Manager with a proven track record at Home Lumber of New Haven, excelling in customer relations and complaint resolution. Adept at building strong client relationships and training teams, leveraging strong interpersonal skills and Microsoft Office expertise to enhance operational efficiency and ensure client satisfaction.
Overview
9
9
years of professional experience
Work History
Sales/Account Manager
Home Lumber of New Haven
12.2018 - Current
- Contacted regular and prospective customers to explain product features and solicit orders.
- Trained peers and management team on internal system supports and implementation plans.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built client relationships by acting as liaison between customer service and sales teams.
- Trusted to fill multiple roles including Sales, Dispatch, Design, Customer Support, and Trainer depending on situation.
CDL Class B Driver
Federal Records Management & Shredding
08.2017 - 12.2018
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
Driver
American Red Cross
10.2016 - 08.2017
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
Education
High School Diploma -
Columbia City High School
Columbia City, IN06-2011
Skills
- Customer-oriented
- Strong interpersonal skills
- Team building expertise
- Skilled multi-tasker
- Team collaboration
- Complaint resolution
- Microsoft office expertise
Languages
English
Native or Bilingual
Italian
Elementary
Timeline
Sales/Account Manager
Home Lumber of New Haven
12.2018 - Current
CDL Class B Driver
Federal Records Management & Shredding
08.2017 - 12.2018
Driver
American Red Cross
10.2016 - 08.2017
High School Diploma -
Columbia City High School
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