Scott Fenstermacher

• Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
• Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
• Immediately addressed problems with customers to promote speedy resolution.
• Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.

Drug Task Force

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Managed 10-20 associates in outside sales across 3 counties

• Supervised delivery staff and general productivity.
• Planned delivery routes according to traffic, weather and types of delivery.
• Trained drivers, helpers and support workers in techniques for maximizing efficiency.
• Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
• Managed 20+ furniture delivery drivers/helpers, and Tractor Trailer drivers

• Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
• Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
• Offered learning opportunities to help residents develop important life skills.
• Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
• Represented individuals in court systems for a transition back home