Scott Forsthoffer
South Plainfield,NJ
Summary
Strategic Account Manager with extensive experience in cultivating client relationships and driving growth. Led contract negotiations, resolved client issues, and aligned services with client objectives. Fostered team collaboration and adapted to evolving environments while demonstrating strong communication and problem-solving capabilities.
Overview
18
18
years of professional experience
Work History
NE Account Manager
Realtime Technologies
Miami, FL
04.2024 - Current
- Managed 300 Northeast accounts daily, providing on-call customer service and support to enhance client satisfaction.
- Research and sell add-on services that increase account traffic and revenue while supporting retention goals.
- Assess new locations for organic growth and identify expansion opportunities within the Northeast region.
- Implement and support software and system updates across assigned accounts to maintain smooth client operations.
- Researched and sold add-on services, driving account traffic and revenue while achieving retention goals.
- Supported third-party vendor sell-in for Verizon and AT&T, coordinating ongoing partner support to ensure consistent service delivery.
Dealer Development Manager
T-Mobile
Parsippany, NJ
12.2008 - 04.2023
- Managed 30+ dealer and national retail businesses across assigned territories, tracking KPI performance to drive strategic initiatives throughout the fiscal year.
- Managed 30+ dealer and national retail businesses across assigned territories while tracking KPI performance throughout the fiscal year.
- Analyzed store traffic and staffing to identify optimal locations, ranking the territory in the top 5 nationally.
- Produced weekly analysis reports and engaged with Senior Leadership and Store Owners to review performance metrics and identify actionable improvements.
- Collaborated with key dealers to execute promotional sales events, enhancing channel partnerships and driving sales engagement.
- Optimized floorplans and promotional materials across 30+ locations to improve in-store presentation and execution.
- Conducted weekly store visits to verify sales compliance and reinforce dealer standards.
Business Development Rep/Sales Trainer
T-Mobile
Parsippany, NJ
09.2017 - 04.2020
- Cultivated relationships with 15+ dealers to enhance real estate partnerships and streamline new location onboarding.
- Tracked training performance against key markers, with trainees posting 95% or higher after completion.
- Developed and refined Train-the-Trainer materials for the Northeast dealer channel.
- Aligned account planning with onboarding needs to strengthen dealer readiness and follow-through.
- Developed and executed performance improvement plans for underperforming dealers to boost sales effectiveness.
- Supported dealer floorplans and merchandising for new locations.
- Coordinated account planning with onboarding requirements to enhance dealer readiness and ensure seamless implementation.
Education
Associate of Science - Business Management
Middlesex County College
Skills
- Account management
- Client relationship management
- Customer Service
- Sales expertise
- Revenue generation
- Business development
- Project management
- Cross-functional collaboration
- Sales training
- Microsoft Office Suite
- Power BI
- One Drive and Sharepoint
AWARDS
Ranked 5th – Metro National KPI Leader, 3x Quarterly Winner’s Circle, 2x Territory Rep of Excellence, 10x Best of the Best
Timeline
NE Account Manager
Realtime Technologies
04.2024 - Current
Business Development Rep/Sales Trainer
T-Mobile
09.2017 - 04.2020
Dealer Development Manager
T-Mobile
12.2008 - 04.2023
Associate of Science - Business Management
Middlesex County College