Scott Garland

Salesperson assigned to Central Massachusetts, Hampshire, Hampden, and Franklin Counties in Massachusetts. Provide quoting, demonstration, ordering, and training on various emergency service related equipment for the fire service. Provide repair services for fire service and industrial based customers of the products that we represent including self-contained breathing apparatus, hydraulic extrication equipment, and multi-gas meter equipment.

• Facilitated customer transactions, ensuring efficient and accurate processing of sales.
• Maintained knowledge of product features and promotions to assist customers effectively.
• Resolved customer inquiries and complaints, improving overall satisfaction rates.
• Collaborated with team members to achieve sales targets and improve store performance.
• Boosted customer satisfaction by providing personalized recommendations and assistance with product selections.
• Resolved customer issues promptly, professionally, and diplomatically to maintain positive brand reputation.
• Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
• Developed strong rapport with customers and created positive impression of business.

• Directed emergency response operations to ensure community safety and effective resource allocation.
• Developed and implemented training programs for fire personnel to enhance skills and operational readiness.
• Coordinated inter-agency collaborations to optimize response strategies during large-scale incidents.
• Conducted regular inspections of fire equipment and facilities to maintain compliance with safety standards.