Scott Gelles
Butler,PA
Summary
A dedicated and detail-oriented professional with extensive experience in sales support, analysis,retail operations, and project coordination. Excited to leverage my expertise and contribute to the success of the Vendor Direct Admin team as an Athlete Order Coordinator.
Overview
21
21
years of professional experience
Work History
Product Sales Support and Analysis
Comcast Business
Pittsburgh, PA
03.2024 - Current
- Utilized multiple Comcast Business-related operations systems (including but not limited to Orion, Century, Sphere, and Salesforce).
- Provided technical support for sales agents regarding breakdowns in the CRM tools
- Generated weekly and monthly reports tracking progress on goals set by management.
- Coordinated post-sale processes and tasks by collaborating with various departments across the business.
Project Coordinator
Petroleum Technical Services
Prospect, PA
01.2021 - 11.2021
- Communicated daily with multiple team leaders across the company to ensure proper equipment and materials were on-site for accurate project timelines.
- Monitored performance and initiated action items to maintain SLA's
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
Business Sales Executive
Verizon Wireless
Cranberry Township, PA
01.2015 - 01.2018
- Monitored progress against assigned targets for revenue growth, profitability and other KPIs.
- Maintained accurate records of all sales activities using CRM software.
- Ensured customer experience excellence through effective communication and problem-solving.
Retail Sales Representative
Verizon Wireless
Cranberry Township, PA
01.2006 - 01.2010
- Provided customer service by answering product related questions in a timely manner.
- Prepared reports on daily sales activities for management review.
- Greeted customers, identified their needs and provided product information.
- Consistently achieved and surpassed key performance indicators.
Retail Operations Specialist
Verizon Wireless
North Hills, PA
01.2004 - 01.2006
- Executed special projects assigned by management team related to retail operations initiatives.
- Coordinated the delivery of goods from vendors to stores according to established timelines.
- Tracked promotional activities at store level using analytical tools such as Excel spreadsheets.
- Identified areas for improvement in operational processes and recommended solutions.
Education
High School Diploma -
Conneaut Area Summit High School
Linesville, PA06-2002
Skills
- Order Management
- Performance Analysis
- Customer Service Excellence
- Microsoft Office Suite
- Communication & Interpersonal Skills
- System Maintenance
- Sales & Inventory Management
- Problem Solving
- Critical / Logical Thinking
- Presentation Design and Delivery
- Product positioning
- Sales Pipeline Management
- Customer Engagement
- Sales Presentations
- Customer Service
- New Business Development
- Relationship Building
- Task Prioritization
- Data Analytics
- Sales Records Management
Timeline
Product Sales Support and Analysis
Comcast Business
03.2024 - Current
Project Coordinator
Petroleum Technical Services
01.2021 - 11.2021
Business Sales Executive
Verizon Wireless
01.2015 - 01.2018
Retail Sales Representative
Verizon Wireless
01.2006 - 01.2010
Retail Operations Specialist
Verizon Wireless
01.2004 - 01.2006
High School Diploma -
Conneaut Area Summit High School