Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Gelles

Butler,PA

Summary

A dedicated and detail-oriented professional with extensive experience in sales support, analysis,retail operations, and project coordination. Excited to leverage my expertise and contribute to the success of the Vendor Direct Admin team as an Athlete Order Coordinator.

Overview

21
21
years of professional experience

Work History

Product Sales Support and Analysis

Comcast Business
Pittsburgh, PA
03.2024 - Current
  • Utilized multiple Comcast Business-related operations systems (including but not limited to Orion, Century, Sphere, and Salesforce).
  • Provided technical support for sales agents regarding breakdowns in the CRM tools
  • Generated weekly and monthly reports tracking progress on goals set by management.
  • Coordinated post-sale processes and tasks by collaborating with various departments across the business.

Project Coordinator

Petroleum Technical Services
Prospect, PA
01.2021 - 11.2021
  • Communicated daily with multiple team leaders across the company to ensure proper equipment and materials were on-site for accurate project timelines.
  • Monitored performance and initiated action items to maintain SLA's
  • Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.

Business Sales Executive

Verizon Wireless
Cranberry Township, PA
01.2015 - 01.2018
  • Monitored progress against assigned targets for revenue growth, profitability and other KPIs.
  • Maintained accurate records of all sales activities using CRM software.
  • Ensured customer experience excellence through effective communication and problem-solving.

Retail Sales Representative

Verizon Wireless
Cranberry Township, PA
01.2006 - 01.2010
  • Provided customer service by answering product related questions in a timely manner.
  • Prepared reports on daily sales activities for management review.
  • Greeted customers, identified their needs and provided product information.
  • Consistently achieved and surpassed key performance indicators.

Retail Operations Specialist

Verizon Wireless
North Hills, PA
01.2004 - 01.2006
  • Executed special projects assigned by management team related to retail operations initiatives.
  • Coordinated the delivery of goods from vendors to stores according to established timelines.
  • Tracked promotional activities at store level using analytical tools such as Excel spreadsheets.
  • Identified areas for improvement in operational processes and recommended solutions.

Education

High School Diploma -

Conneaut Area Summit High School
Linesville, PA
06-2002

Skills

  • Order Management
  • Performance Analysis
  • Customer Service Excellence
  • Microsoft Office Suite
  • Communication & Interpersonal Skills
  • System Maintenance
  • Sales & Inventory Management
  • Problem Solving
  • Critical / Logical Thinking
  • Presentation Design and Delivery
  • Product positioning
  • Sales Pipeline Management
  • Customer Engagement
  • Sales Presentations
  • Customer Service
  • New Business Development
  • Relationship Building
  • Task Prioritization
  • Data Analytics
  • Sales Records Management

Timeline

Product Sales Support and Analysis

Comcast Business
03.2024 - Current

Project Coordinator

Petroleum Technical Services
01.2021 - 11.2021

Business Sales Executive

Verizon Wireless
01.2015 - 01.2018

Retail Sales Representative

Verizon Wireless
01.2006 - 01.2010

Retail Operations Specialist

Verizon Wireless
01.2004 - 01.2006

High School Diploma -

Conneaut Area Summit High School
Scott Gelles