Summary
Overview
Work History
Education
Skills
Systems Experience:
Timeline
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Ta'Borie N. Wright

Bellwood,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging team lead and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience

Work History

Specialist 2, Product Sales Support & Analysis

Comcast
04.2022 - Current
  • Primary POC for BAE's and Sales Leadership for end-to-end order process support focusing on SMB and advanced products
  • Aid sales teams with order entry, product modifications, job rekeys, and engineering expertise on custom projects including all changes to leads processing through workbench, sales force and Orion
  • Provide Feedback & Coaching to enhance Sales knowledge of overall process flow
  • Consistently identify opportunities for enhancements on existing processes and procedures
  • Maintain current information on Comcast products, services, equipment, and marketing promotions
  • Region point for referral program
  • Proactively identify opportunities for improvement in processes and procedures and recommend solutions
  • Conduct clerical research which requires an understanding of department programs, policies, and procedures
  • Motivate and mentor
  • Create training materials
  • Assist in action plan efforts with other leads to improve performance
  • Exhibit professional and positive behavior with interdepartmental staff and handle multiple priorities
  • Subject matter expert in creating MACD's in Workbench, creating service order agreements for new customers and product upgrades, working sales force and Orion cases.

Specialist 1, Product Sales Support & Analysis

Comcast
10.2020 - 04.2022
  • Work closely with Technical Operations on Nodes or accounts with repeat issues
  • Work directly with internal and external customer to handle the day to day as well as the escalated situations
  • Support current business accounts with complex technical issues & attempt to resolve issue
  • Resolve billing issues
  • Subject matter expert for billing and coding in ACSR, resolving credit issues, porting of telephone numbers, order correction in ACSR, rekeying of orders in ACSR and working sales force cases
  • Perform root cause analysis by researching technical issues through various troubleshooting tools and communication platforms
  • Assist onsite technician with a host of task that they may incur while out in the field.

Education

Medical Billing and Coding -

Penn Foster Career School

Computer Information Systems

Triton Community College

High School Diploma -

Proviso East High School

Skills

  • Effective Customer Communication
  • Social Media Platforms
  • Staff Training
  • Salesforce Software
  • Customer Order Management
  • Interdepartmental Collaboration
  • Team Performance Improvement
  • Time Management

Systems Experience:

Weblex, SARS. CSG, CST, Sales Force, Microsoft Office, Microsoft Excel, TTS, ACSR, Order Path, Targus, Scout, Fetch It Up, Café' NX, IP Control, IMS, Workbench, ER One, XPG, Orion and Watchtower

Timeline

Specialist 2, Product Sales Support & Analysis

Comcast
04.2022 - Current

Specialist 1, Product Sales Support & Analysis

Comcast
10.2020 - 04.2022

Medical Billing and Coding -

Penn Foster Career School

Computer Information Systems

Triton Community College

High School Diploma -

Proviso East High School

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Ta'Borie N. Wright