Summary
Overview
Work History
Education
Skills
Timeline
Intangibles
Hobbies
Generic

Scott Hail

Santa Barbara,CA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

35
35
years of professional experience

Work History

Owner/Operator

NoTown Tavern
10.2024 - Current
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.

Owner/Operator

Cliffroom Cocktails
01.2014 - 03.2025
  • Set pricing structures according to market analytics and emerging trends.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Hosted fundraising events for various charities to boost brand awareness and community engagement.
  • Supervised performance of 20 workers with goals of improving productivity, efficiency and cost savings.
  • Managed day-to-day business operations.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

General Manager

Brophy Brothers
05.1990 - 07.2020
  • Hired, coached and mentored team of 100's sales representatives.
  • Coached and developed 10 internal candidates for promotion to general management.
  • Trained over 1000 employees on business principles, best practices, protocol and system usage.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Trained, managed and motivated employees to promote professional skill development.

Education

Bachelor of Arts - Political Science

University California Santa Barbara
4 1993

Skills

  • Extensive customer relations experience
  • CPR/ First Aid/Sexual Harassment Certified
  • Extensive Labor relations experience
  • Problem resolution
  • Policy/program development
  • Supervision and training
  • Vendor relationships
  • Team building and motivation
  • Staff training and development
  • Communication skills

Timeline

Owner/Operator

NoTown Tavern
10.2024 - Current

Owner/Operator

Cliffroom Cocktails
01.2014 - 03.2025

General Manager

Brophy Brothers
05.1990 - 07.2020

Bachelor of Arts - Political Science

University California Santa Barbara

Intangibles

I believe communication and attitude are the number 1 tools in being successful. Over the years i have come in contact with thousands and thousands of diverse customers, clients and patrons. I communicate calmly and with respect from the CEO to the night janitor. If you were to talk with the thousands of employees who i have trained, managed and mentored over the years, you will find a reoccurring theme of kindness, compassion and respect. I know these traits have played a huge role in my success.

Hobbies

Active individual with hobbies that include hiking, martial arts, surfing, weight training

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