Scott Hands
New York,NY
Summary
Adept and dynamic bartender with a proven track record of exceeding service standards and sales goals, particularly noted during tenure at MSG Entertainment. Renowned for exceptional communication skills and a strong work ethic, adept at creating memorable guest experiences. Demonstrates a unique blend of dependability and the ability to multitask in high-pressure environments, ensuring customer satisfaction and loyalty.
Overview
19
19
years of professional experience
Work History
Bartender
MSG Entertainment
New York, NY
10.2023 - Current
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Greeted guests with friendliness and professionalism.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Effectively multitasked within fast-paced environment.
- Adhered to state regulations regarding serving alcohol responsibly.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Provided an entertaining experience to patrons attending special events, including Knicks and Rangers games, and musical performances.
- Maintained professionalism while working with talent.
Bartender
Levy
Portland, OR
09.2018 - 09.2023
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
- Interact with customers, take orders and serve drinks
- Assess customers' needs and preferences and make recommendations
- Mix ingredients to prepare cocktails
- Handle cash, credit and debit card transactions by using (POS) Point Of Sale system, ensuring charges are accurate and returning correct change to patrons, balancing the cash register
- Provided entertaining experience to patrons attending special events including Blazer games, musical performances, etc
- Built and maintained client relations with season ticket holders to provide excellent customer service
- Maintained professionalism while working around talent
Bartender
45 East
Portland, OR
10.2017 - 09.2023
- Backing up bartenders, maintaining stocks, changing kegs, collecting empty glasses, maintaining the premises clean, ensuring there is plenty of clean glassware, and re-stocking ice
- Maintaining a sense of urgency while observing premises for impediments needing attention and anticipating bartenders' needs
- Responsible for getting bar ready for service and breaking down bar at the end of the shift
- Follow all safety and sanitation policies when handling food and beverages
- Maximized efficiency and productivity by assisting bartenders in intense, high volume environment
- Reducing downtime by maintaining optimum stock of alcohol/liquor at the bar and food supplies at all times
Bartender
Whiskey Bar
Portland, OR
11.2011 - 01.2019
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
- Interact with customers, take orders and serve drinks
- Assess customers' needs and preferences and make recommendations
- Mix ingredients to prepare cocktails
- Handle cash, credit and debit card transactions by using (POS) Point Of Sale system, ensuring charges are accurate and returning correct change to patrons, balancing the cash register
- Worked as bar-back until being promoted in 2013
- Increased sales by utilizing efficient work methods while maintaining a sense of urgency
- Improved customer base by engaging in friendly chat with patron and ensuring recurring business
- Proficient customer service to a demanding number of customers in a high intensity environment with composure
- Exceeded sales goals of $10,000 within a 4 hour window of business hours with a small team
- Promoted to bartender in 2013
Bar-back
Mcfadden's Restaurant and Saloon
Portland, OR
06.2008 - 12.2008
- Backing up bartenders, maintaining stocks, changing kegs, collecting empty glasses, maintaining the premises clean, ensuring there is plenty of clean glassware, and re-stocking ice
- Maintaining a sense of urgency while observing premises for impediments needing attention and anticipating bartenders' needs
- Responsible for getting bar ready for service and breaking down bar at the end of the shift
- Follow all safety and sanitation policies when handling food and beverages
- Maximized efficiency and productivity by assisting bartenders in intense, high volume environment
- Reducing downtime by maintaining optimum stock of alcohol/liquor at the bar and food supplies at all times
Bartender
Cascade Concessions
Portland, OR
06.2006 - 12.2006
- Responsible for serving guests hard liquor/beer/wine during events while ensuring all policies and procedures regarding alcohol dispensing are followed
- Worked in a team-oriented, fast-paced, event driven environment
- Earned a reputation for exceeding service standard goals
- Developed reputation as an efficient service provider in a high volume environment
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
Education
Bachelor of Arts - Computer Science, Creative Writing
Columbia University
New York, NY05-2026
AAOT -
Portland Community College
12.2021
Degreed Skill Certification - Software Engineering
The Tech Academy
05.2018
Skills
- Exceptional communications skills
- Dependable and reliable
- Positive and friendly
- Excellent work ethic
- Cash handling and management
- Strong interpersonal skills
- Highly attentive to detail
- Great time management skills
- Complex problem solver
- Strong sense of humor
- Ability to multitask
- Good memory
Timeline
Bartender
MSG Entertainment
10.2023 - Current
Bartender
Levy
09.2018 - 09.2023
Bartender
45 East
10.2017 - 09.2023
Bartender
Whiskey Bar
11.2011 - 01.2019
Bar-back
Mcfadden's Restaurant and Saloon
06.2008 - 12.2008
Bartender
Cascade Concessions
06.2006 - 12.2006
Bachelor of Arts - Computer Science, Creative Writing
Columbia University
AAOT -
Portland Community College
Degreed Skill Certification - Software Engineering
The Tech Academy
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