Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Scott Hawthorne

San Antonio,TX

Summary

Analytical professional proficient in information gathering, report preparation and data compilation capabilities. In-depth knowledge of insurance coverage forms, procedures, and policies. Accommodating and logical individual skillful in creating customized requests for each client.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Life Insurance Sales Agent

USAA Life Insurance Co
San Antonio, Texas
03.2021 - 08.2023
  • Provided comprehensive information on the features, benefits and risks associated with various life insurance plans.
  • Developed and implemented sales strategies to increase life insurance sales.
  • Negotiated with prospective customers to close deals for life insurance policies.
  • Maintained knowledge of industry trends, regulations and best practices in order to provide accurate advice.
  • Sold Mutual of Omaha Guaranteed Issue policies in addition to USAA's suite of insurance products.

Life Insurance Underwriting Associate

USAA Life Insurance Company
San Antonio, Texas
04.2013 - 03.2021
  • Handled incoming calls from members regarding orders or other inquiries.
  • Reviewed and evaluated applications for life insurance policies to determine risk factors.
  • Conducted interviews with applicants to clarify unclear or incomplete information.
  • Analyzed medical records, financial data, and other pertinent information to assess applicants' insurability.
  • Verified accuracy of all documentation submitted by applicants for underwriting purposes.
  • Communicated decisions related to pending applications in a timely manner.
  • Entered and maintained risk information in various information systems.

Insurance Regulatory Compliance Analyst

USAA
San Antonio, Texas
09.2006 - 04.2013
  • Participated in external audits conducted by governmental agencies or other third parties.
  • Assessed organizational risk posed by non-compliance with applicable laws, regulations and industry standards.
  • Responded promptly to inquiries from government agencies concerning the organization's compliance activities.
  • Prepared documents detailing findings from investigations into potential violations of applicable laws, regulations or industry standards.
  • Worked with state agencies to negotiate and approve rate and form filings.
  • USAA Legal Counsel Employee of the Month - January, 2013 for achieving difficult rate approval for Georgia.

New Member Sales

USAA Insurance
San Antonio, Texas
10.1999 - 09.2006
  • Analyzed member data to identify potential sales opportunities and trends.
  • Identified gaps in service offerings and developed solutions for improving member satisfaction.
  • Resolved member complaints in a timely manner while maintaining high levels of professionalism.
  • Served as a dedicated Subject Matter Expert for auto pipeline redesign.
  • Served as a Subject Matter Expert for more than 12 additional projects.
  • Designed and created computer simulations for training new associates.

Education

Master of Arts - Applied And Professional Ethics

Cambridge College
Cambridge, MA
05-2016

Master of Arts - Insurance And Risk Management

Boston University
Boston, MA
05-2006

Bachelor of Arts - Management

Our Lady of The Lake University
San Antonio, TX
05-2002

Skills

  • Policy analysis
  • Sales Support
  • Analytical Thinking
  • Decision-Making
  • Risk Assessment
  • Effective Communication

Certification

  • Chartered Property Casualty Underwriter - CPCU
  • Fellow, Life Management Institute - FLMI
  • Associate in Commercial Underwriting - AU

Timeline

Life Insurance Sales Agent

USAA Life Insurance Co
03.2021 - 08.2023

Life Insurance Underwriting Associate

USAA Life Insurance Company
04.2013 - 03.2021

Insurance Regulatory Compliance Analyst

USAA
09.2006 - 04.2013

New Member Sales

USAA Insurance
10.1999 - 09.2006

Master of Arts - Applied And Professional Ethics

Cambridge College

Master of Arts - Insurance And Risk Management

Boston University

Bachelor of Arts - Management

Our Lady of The Lake University
  • Chartered Property Casualty Underwriter - CPCU
  • Fellow, Life Management Institute - FLMI
  • Associate in Commercial Underwriting - AU
Scott Hawthorne