Lisette Roberts
New Britain,CT
Summary
With over 25 years of experience in the insurance industry, I possess a strong background in sales and consulting. Recognized for effectively resolving problems and enhancing customer satisfaction, I now seek a full-time position that offers professional challenges. Utilizing exceptional interpersonal skills, excellent time management, and problem-solving abilities, eager to contribute to a dynamic team.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Life Insurance Sales Agent
AAA Northeast
03.2023 - Current
- Improved underwriting accuracy by consistently reviewing and analyzing medical, financial, and occupational data
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Developed sales strategies to increase sales of insurance policies.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Finalized sales and collected necessary deposits.
- Conducted annual reviews of existing policies to update information.
- Negotiated contracts and terms of sale with potential customers.
- Educated clients on insurance policies and procedures.
- Reduced claim costs by conducting thorough evaluations of potential policyholders' insurability risks
- Streamlined the underwriting process for faster turnaround times through effective communication with brokers and agents.
- Followed up promptly with interested clients to close sales.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Met with customers to provide information about available products and policies.
- Analyzed customer needs to provide customized insurance solutions.
Behavior Manager/Community Family Liaison
Hartford Public High School
07.2011 - 02.2023
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Collaborated with other professionals to develop and modify individualized treatment plans.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Monitored client progress to provide continued guidance and consistent feedback to families.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Supported client using principles of applied behavior analysis.
- Learned specialized behavior approaches to implement behavioral strategies.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Collaborated closely with mental health professionals with treatment plan implementation.
Mortgage Loan Officer
MLN, LLC
01.2006 - 07.2011
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Explained very technical financial information to applicants in easy to understand language.
- Assisted customers with completing loan applications and other paperwork.
- Developed and maintained relationships with customers, lenders and other third parties.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Negotiated loan terms and conditions with customers to secure best deal.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Processed loan applications and monitored progress from start to finish.
- Fielded customer complaints and provided solutions.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Explained different types of loans pertaining to client situations.
- Developed and implemented marketing campaigns to generate new business opportunities.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Checked loan documents for accuracy prior to closing.
- Negotiated loan terms and conditions with clients to maximize profitability.
Insurance Sales & Service Agent
AAA INSURANCE AGENCY
05.2002 - 01.2008
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Utilized CRM software to manage client relationships.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Designed presentations and marketing materials to promote insurance products.
- Conducted annual reviews of existing policies to update information.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Educated clients on insurance policies and procedures.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Calculated premiums and established payment methods for sales.
- Evaluated competitors' products and services to gain competitive advantage.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Analyzed risk factors to recommend appropriate coverage levels.
- Finalized sales and collected necessary deposits.
- Collected premiums on or before effective date of coverage.
- Negotiated contracts and terms of sale with potential customers.
- Met with customers to provide information about available products and policies.
Commercial Lines Account Manager
THE HARTFORD INSURANCE COMPANY
01.1997 - 05.2002
- Commercial line rating
- Consulting businesses regarding workers compensation, commercial auto, commercial property and commercial liability
- Gather all necessary information to evaluate and underwrite their commercial insurance needs against available insurance products for each client and negotiated the terms and conditions
- Maintained a solid book of business for existing clients and grew a new business base through a range of networking and sales tactics, including cold calling and prospecting for potential customers to effectively articulate the company's competitive advantage and new products
- Met and exceeded personal and business goals
Education
Master of Science - Special Education
CAMBRIDGE COLLEGE
Cambridge, MA01.2020
Bachelor of Science - Human Services
SPRINGFIELD COLLEGE
Springfield, MA01.2005
Skills
- Commercial P&C Sales & Underwriting
- Policy analysis
- Compliance Monitoring
- Sales Support
- Medical Underwriting L&H
- Technical knowledge
- Policy evaluation
- Risk Analysis
- Customer Retention
- Account Management
- Account Retention
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Organizational Skills
- Relationship Building
- Self Motivation
- Interpersonal Skills
- Interpersonal Communication
- Risk Management
- Salesforce CRM
Certification
- NPN, 2219282
- Property & Casualty licensed, 1998-2015
- Life & Health Producers license, 2022
- AHIP 2025
Languages
Spanish
Professional Working
Timeline
Life Insurance Sales Agent
AAA Northeast
03.2023 - Current
Behavior Manager/Community Family Liaison
Hartford Public High School
07.2011 - 02.2023
Mortgage Loan Officer
MLN, LLC
01.2006 - 07.2011
Insurance Sales & Service Agent
AAA INSURANCE AGENCY
05.2002 - 01.2008
Commercial Lines Account Manager
THE HARTFORD INSURANCE COMPANY
01.1997 - 05.2002
Master of Science - Special Education
CAMBRIDGE COLLEGE
Bachelor of Science - Human Services
SPRINGFIELD COLLEGE
- NPN, 2219282
- Property & Casualty licensed, 1998-2015
- Life & Health Producers license, 2022
- AHIP 2025
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