Scott Henthorn
Cincinnati,OH
Summary
Dynamic Inside Sales Manager dedicated to fostering high-performing sales teams and cultivating enduring client relationships. Experienced in setting ambitious sales goals, providing effective coaching, and driving team productivity. Skilled in pipeline management and implementing strategies that contribute to sustainable revenue growth and client loyalty.
Overview
21
21
years of professional experience
Work History
Inside Sales Manager
Cintas
03.2023 - Current
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives, contributing to overall revenue growth.
- Cultivated productive relationships and maintained quality communications with account contacts, strengthening client retention and loyalty.
- Trained employees on new technology and sales methods, enhancing team knowledge and driving sales performance.
- Worked closely with other departments to promote products and marketing campaigns.
Territory Account Representative
Cintas
10.2019 - 03.2023
- Maintained relationships with established accounts and prospected new customers, enhancing client base through targeted calls and emails
- Set and achieved company defined sales goals.
- Informed customers of promotions, driving increased sales productivity and volume.
- Collaborated with team members to achieve objectives in a fast-paced environment.
- Stayed current on company offerings and industry trends.
Inside Sales Representative
TGW International
12.2018 - 10.2019
- Assessed customer needs, provided tailored solutions, and addressed objections using consultative selling techniques to drive sales.
- Leveraged current product knowledge to effectively assist customers and optimize sales opportunities.
- Cultivated positive customer relationships to improve satisfaction and foster loyalty.
- Answered customers' questions regarding products, prices, and availability.
Logistics Coordinator
Stett Transportation
04.2015 - 05.2016
- Coordinated shipments and monitored progress, ensuring on-time delivery.
- Analyzed customer requirements and provided customized logistics solutions.
- Tracked orders and communicated status updates or potential delays to customers, enhancing customer satisfaction.
- Cultivated strong customer relationships by promptly addressing inquiries and resolving complaints.
Assistant Brand Manager
Hanser Music Group
11.2011 - 08.2014
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
- Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.
- Managed creative projects to ensure quality, accuracy, and on-time delivery.
- Collaborated with product development teams to refine products aligned with customer interest data.
Assistant Manager
Guitar Center
06.2005 - 08.2011
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records to enhance accuracy and minimize discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed opening and closing of location and oversaw shift changes to ensure smooth operations and sustain business success.
- Conducted performance evaluations and delivered constructive feedback to support employee development.
Education
Bachelor of Arts - Communications
Northern Kentucky University
Highland Heights, KY05-2017
Skills
- Sales strategy development
- Sales team leadership
- Sales coaching
- Sales training
- Pipeline management
- Account management
- Customer relationship management
- Revenue forecasting
- Cross-functional teamwork
- Recruitment strategies
- Product branding
Accomplishments
- Six Sigma Green Belt (CSSGB) Certified
- Toastmasters International
- Awarded National Leadership Award at Guitar Center, 2011
Timeline
Inside Sales Manager
Cintas
03.2023 - Current
Territory Account Representative
Cintas
10.2019 - 03.2023
Inside Sales Representative
TGW International
12.2018 - 10.2019
Logistics Coordinator
Stett Transportation
04.2015 - 05.2016
Assistant Brand Manager
Hanser Music Group
11.2011 - 08.2014
Assistant Manager
Guitar Center
06.2005 - 08.2011
Bachelor of Arts - Communications
Northern Kentucky University