Summary
Overview
Work History
Education
Skills
Timeline
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Scott Hicks

Massillon,OH

Summary

Seasoned Service Manager bringing over 35 years Automotive experience. Proficient in business practices, standards of operation and customer and employee needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Overview

10
10
years of professional experience

Work History

Service Manager

Tire Source
04.2013 - Current
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored service staff performance and provided feedback for improvement.
  • Monitored inventory levels and placed orders to replenish stock.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Provided excellent customer service for vehicles being serviced with care, trust and competitive pricing.

Education

Automotive Technology, Automotive Auto Body

Owens Community College
Perrysburg, OH

63B10 Light Wheeled Vehicle Technician/ 1993-2002

U.S. ARMY
USA

Skills

  • Improve Employee Performance
  • Coordinate Work
  • Quality Assurance
  • Guest Satisfaction
  • Workflow Management
  • Coaching and Mentorship
  • Service Scheduling
  • Employee Supervision
  • Customer Service Management
  • Task Delegation
  • Billing and Accounting Support
  • Supply Ordering
  • Employee Support

Timeline

Service Manager

Tire Source
04.2013 - Current

Automotive Technology, Automotive Auto Body

Owens Community College

63B10 Light Wheeled Vehicle Technician/ 1993-2002

U.S. ARMY

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Scott Hicks