Christian Dominguez
Ronkonkoma,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Service Manager
Auto Gallery Imports
2019.05 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Developed department processes and procedures to boost customer satisfaction.
- Negotiated with vendors to secure best prices for parts and supplies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Marketing Manager
Auto Gallery Imports
2019.05 - Current
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Worked with graphic designers and writers to establish theme and tone for content.
- Used data analytics to track lead generation campaigns and improve quality.
- Created and managed social media campaigns to increase brand engagement.
- Identified and evaluated new technologies and add-on applications to improve and optimize marketing team efforts.
Shift Supervisor
CVS HEALTH CORPORATION
2016.03 - 2019.05
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
CHSO Cerification - Construction Health & Safety
Texas A&M Engineering Extension
College Station, TX05.2022
High School Diploma -
Eastport-South Manor Junior Senior High School
Manorville, NY06.2015
Skills
- Staff Motivation
- Verbal and Written Communication
- Team Scheduling
- Growth Portfolios
- Billing and Accounting Support
- Improve Employee Performance
- Risk Management
- Stress Tolerance
Timeline
Service Manager
Auto Gallery Imports
2019.05 - Current
Marketing Manager
Auto Gallery Imports
2019.05 - Current
Shift Supervisor
CVS HEALTH CORPORATION
2016.03 - 2019.05
CHSO Cerification - Construction Health & Safety
Texas A&M Engineering Extension
High School Diploma -
Eastport-South Manor Junior Senior High School
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