Scott Hicks
Spokane Valley,WA
Summary
Results-driven General Manager with expertise in operations management, budgeting, and inventory control. Proven ability to enhance team productivity and streamline processes in the automotive service industry.
Overview
6
6
years of professional experience
Work History
General Manager
Meineke Car Care Centers
Spokane, WA
10.2023 - 07.2026
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated staff schedules and assigned tasks to streamline workflow and enhance productivity.
- Created and implemented marketing strategies to attract new customers and increase brand visibility.
- Resolved customer complaints promptly to ensure a positive service experience for all clients.
- Facilitated onboarding for new employees to ensure understanding of company standards. on company policies, procedures, and customer service standards.
- Conducted regular staff meetings to communicate goals, updates, and address concerns.
- Monitored inventory levels and collaborated with suppliers to ensure timely restocking of essential supplies.
- Supported daily car care center operations and kept service delivery running smoothly.
Shop Foreman
Jennifers Automotive
Spokane Valley, Washington
03.2020 - 10.2022
- Supervised daily operations of the automotive repair shop.
- Coordinated workflow among technicians and service staff to enhance service delivery.
- Ensured compliance with safety and quality standards.
- Maintained a safe working environment by ensuring all tools, equipment, and machinery were in proper working order.
- Monitored work areas to prevent or correct unsafe conditions or violations of safety procedures.
- Monitored technician performance to identify areas for productivity improvement.
- Identified areas for improvement within the shop to increase efficiency.
- Managed inventory control system to ensure adequate supply of materials was available at all times.
- Managed inventory of tools and automotive parts.
- Trained new employees on equipment and procedures.
- Trained and mentored employees in procedures to foster skill development and enhance team effectiveness.
- Scheduled maintenance services for vehicles efficiently.
- Resolved customer inquiries and service-related issues.
- Resolved conflicts between workers in a timely manner to maintain positive work relationships.
- Conferred with management to coordinate work activities or identify needed resources.
- Performed preventive maintenance on all machines used in the shop.
- Reported any issues or concerns with machines or personnel directly to upper management.
Education
Associate of Applied Science - Automotive & Truck Repair
Spokane Community College
Spokane, WA06-1983
Associate of Applied Science - Fire Science
Spokane Community College
Spokane, WA06-1983
Skills
- Operations management
- Inventory control
- Budgeting
- Budget administration
- Budget coordination
- Cost control strategies
- Expense control
- Cost reductions
- Profit and loss
- Financial administration
- Vendor negotiations
- Vendor relationships
- Customer service
- Customer relationship management
- Customer experiences
- Promotional campaigns
- Marketing
- Market growth
- Project planning
- Workflow coordination
- Staff training
- Employee development
- Staff development
- Team building
- Leadership and team building
- Conflict resolution
- Effective communication
- Communication skills
- Problem solving
- Time management
- Deadline oriented
- Risk mitigation
- Strategic planning
- Networking
- Quality assurance
- Automotive diagnostics
- Purchasing and planning
- Goal setting
- Purchasing and planning
Timeline
General Manager
Meineke Car Care Centers
10.2023 - 07.2026
Shop Foreman
Jennifers Automotive
03.2020 - 10.2022
Associate of Applied Science - Automotive & Truck Repair
Spokane Community College
Associate of Applied Science - Fire Science
Spokane Community College