Summary
Work History
Education
Skills
Interests
Generic
Scott Hogg

Scott Hogg

Turbotville,PA

Summary

Organized and dependable candidate successful at managing multiple tasks. Has over 20 years experience in various customer service roles. Listens to clients, customers, and management needs while handling interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships with a lifetime of maintaining high customer satisfaction and cultivating loyalty.

Work History

Personal Assistant/Home Manager

Old Black Jeep LLC
The Villages, FL
01.2014 - Current
  • Managed finances by reconciling expenses, and submitting timely reimbursements. Kept an organized filing system both physically and digitally to ensure easy retrieval of important information
  • Managed client's calendar, scheduled appointments including medical, prepared meals, restocked pantry, purchased home goods, etc., coordinated meetings with tradespeople and salespeople
  • Screened calls and emails, prioritized messages and responded on behalf of the client as needed
  • Served as the personal driver for the client and family members as needed. Arranged travel accommodations including flights, hotels, and ground transportation
  • Managed household staff and organized family events, assisted with event planning and execution including venue selection, catering arrangements, invitations, etc
  • Coordinated multiple projects while anticipating the needs of the client by identifying potential issues or challenges before they arose
  • Coordinated with at home healthcare professionals, family members, and caregivers to ensure continuity of care
  • Demonstrated patience, empathy, and understanding with the client during the aging process
  • Served as an advocate for client and ensured they received respectful treatment from others

Front Desk Agent

Best Western Danville Inn
Danville, PA
01.2011 - 01.2013
  • Greeted and checked in guests, ensuring a warm and welcoming experience
  • Efficiently managed guest reservations, including check-ins, check-outs, and room assignments, assisted in coordinating group bookings and/or special events by communicating effectively with event planners and/or organizers
  • Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
  • Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience
  • Managed 40-50+ incoming calls on a multi-line phone system per day

Family Caregiver

Self
Turbotville, PA
01.2009 - 01.2013
  • Provided my mother needed help with daily life due to medical issues.
  • Provided transportation to medical and other appointments
  • Assisted with medication management

Licensed Mortgage Loan Originator

Mortgage Consultants and Investments Inc.
Gainesville, FL
01.2008 - 01.2009
  • Generated leads and built relationships with potential borrowers to drive new business
  • Educated clients on various mortgage products and helped them select the best option for their needs
  • Guided borrowers through the entire loan process from application to closing

Delivery Driver

PODS
Ocala, FL
01.2006 - 01.2008
  • Communicated with clients and addressed their concerns in a friendly and professional manor
  • Delivered and retrieved PODS containers to clients at their homes and businesses
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained truck and all equipment in accordance with company policy

Customer Service/Reservationist

The Villages Transportation
The Villages, FL
01.2004 - 01.2006
  • Greeted clients, in person and over the phone, took reservations, ensuring a positive first impression and providing exceptional customer service
  • Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
  • Listened to the customers which allowed me to better assist with their travel selection by understanding their needs and preferences
  • Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty

Server

Carrabba's Italian Grill
Ocala, FL
01.2002 - 01.2004
  • Provided exceptional customer service by promptly greeting guests, ensuring a positive dining experience
  • Managed multiple tables simultaneously during busy shifts, demonstrating strong multitasking abilities
  • Worked together with team members to provide efficient service during peak hours

Server

Cracker Barrel
Ocala, FL
01.2001 - 01.2002

Bartender

The Villages - Cafe Ole
The Villages, FL
01.1997 - 01.2001
  • Provided an enjoyable experience by listening to and engaging with patrons in a friendly manner and anticipating their needs
  • Worked as a team, in a fast-paced bar environment, communicating with servers and management
    to ensure guest satisfaction
  • Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

Bachelor of Arts - Business Management

St. Leo University
Ocala, FL
05-2002

Skills

  • Multitasking and organizing
  • Time Management
  • Active Listening
  • Strong work ethic
  • Customer service
  • Strong communication skills
  • Attention to detail
  • Valid Driver's license
  • Dementia care
  • Geriatric care
  • Hospice care

Interests

  • Reading
  • Road Trips
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Major League Baseball