Scott Hotchkiss
Dayton
Summary
Dynamic General Manager with a proven track record at Menards, excelling in operations management and team leadership. Achieved significant sales growth
through strategic planning and effective employee training. Cultivated strong
customer relations while optimizing inventory control, fostering a culture of
accountability and high performance within diverse teams. My goal is to invest in my team as their growth is my success!
Learn-Lead-Love and Inspire!
Overview
14
14
years of professional experience
2009
2009
years of post-secondary education
Work History
Operations Manager
Loves Travel Stop
Dayton
05.2025 - Current
- Coordinated daily operations to ensure efficient service delivery and customer satisfaction.
- Managed inventory levels to support product availability and minimize waste.
- Implemented safety protocols to maintain a safe working environment for all employees.
- Communicated with vendors to facilitate timely deliveries and maintain strong relationships.
- Assisted in scheduling shifts to optimize workforce management and coverage needs.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitor and analyze 13 weeker and monthly PNLs
- Completed training in 5 stores in Ohio in efforts to fast track performance and placement.
General Manager
Menards
Miamisburg
04.2011 - 03.2025
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Managed budget implementations, employee reviews, training, schedules,and contract negotiations.
- Managed a diverse team of professionals, fostering a positive workenvironment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Monitor company reports such as: Inventory, turnover, sales, PNLs, out of stocks and replacements, payroll efficiency reports. Using these reports in group or one on one seatings to drive growth, passion, profit in a positive coaching environment.
- Overall responsible for multiple 75+ million dollar stores across all of northern and southern Ohio.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Education
Norwalk Community College
Norwalk, CTSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Time management
- Efficient multi-tasker
- Training and coaching
- Team leadership
- Customer relations
- Training and development
- Inventory control
- Goal setting
- Employee scheduling
- Verbal and written communication
- P&L management
- HR experience/onboarding & hirebridge knowledge
- Interviewing and making hiring decisions as I was responsible for up to 200 team members at some locations
Timeline
Operations Manager
Loves Travel Stop
05.2025 - Current
General Manager
Menards
04.2011 - 03.2025
Norwalk Community College