MICHAEL HUGHES
Green Mountain,NC
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than twenty five years of experience. Highly effective and comfortable working with people at all levels in organization.
Strategic-thinking individual experienced in sales and operations. Owner of Auto Repair business for more than 8 years. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Owner/ Operator
Acme Auto & Diesel
Burnsville, NC
11.2014 - Current
- Managed day-to-day business operations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Generated revenues yearly and effectively capitalized on industry growth.
- Consulted with customers to assess needs and propose optimal solutions.
Repair Technician
Buchanan & Young
Burnsville, NC
07.2004 - 10.2014
- Was the only factory trained technician, I was responsible for all warranty repairs, diagnosed, repaired and maintained over 100 vehicles per month
- Completed customer orders and warranty services according to manufacturer specifications.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
- Changed, rotated and balanced tires on different types of vehicles.
- Performed safety and emissions inspections.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
- Examined new and replacement parts to uncover defects.
- Maintained accurate records of time and materials required to perform repairs and service.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Demonstrated process of preventive maintenance and visual inspections to junior mechanics.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Delegated jobs to subordinates and monitored quality of work.
Automotive Technician
Mountain View Tire & Auto Service
Weaverville, NC
02.2001 - 01.2003
- Completed customer orders and warranty services according to manufacturer specifications.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Auto Mechanic Technician
U.S. Aemy
Fort Jackson, SC
03.1994 - 03.1997
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Completed customer orders and warranty services according to manufacturer specifications.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Implemented tactics, procedures, and techniques for defense systems.
- Operated and maintained armored vehicles.
- Supported troops completing air missions in training exercises and real-world engagements.
- Engaged targets in low-light conditions with night vision equipment.
- Worked weekends and long hours in deployed locations to complete [Type] taskings.
- Attended required training sessions and seminars.
- Trained in small arms, anti-armor and indirect fire weapons.
- Oversaw utilities manual records to perform stock control and accounting duties.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Upheld [Branch] dress and appearance regulations for professional appearance.
- Responded to and assisted in medical emergencies.
Education
No Degree - Computer Programming
Asheville Buncombe Technical Community College
Asheville, NC2001
Certificate - Combat Medic
Fayetteville Technical Community College
Fayetteville, NC04.1996
High School Diploma -
David Crockett High School
Jonesborough, TN06.1992
Skills
- Staff Scheduling
- Department Oversight
- Training Management
- Financial Statement Review
- Administrative Management
- Originality and Creativity
- Customer Service Management
- Team Leadership
- Quality Assurance
- Recruitment and Hiring
- Records Organization and Management
- Problem Anticipation and Resolution
- Sales Promotion
- Business Leadership
- Goal Setting
- Assignment Delegation
- Verbal and Written Communication
- Cost Reduction
- Performance Assessment
- Supplier Monitoring
- Focus and Follow-Through
- Employee Motivation
- Decision Making
- Calendar Management
- Desktops, Laptops and Mobile Devices
- Money Handling
- Deadline Management
Accomplishments
ASE Certified until 2016. Chrysler Master Certified Technician for 7 years. Started a Auto Repair Shop in 2014 when the economy was at rough point. and successfully grew it to be a profitable business with 4 full time employees. Coached over 20 youth league teams along with a few All Star teams and a Girls travel Basketball team for 3 years.
Certification
- Chrysler Master Certified
- ASE Certified (expired)
- US Army Paratrooper
- Combat Medic
fishing, spending time with my family, especially my daughter
I love to spend time with my family every chance I get. My daughter is top 5 in her Class. Is an avid golfer who placed 23rd in the North Carolina HS Golf Tournament. Time with my wife is a little more difficult she is a RN with the local Hospice. My favorite activity would be heading to the river hiking about 2 miles with a float tube and finishing my way back.
Timeline
Owner/ Operator
Acme Auto & Diesel
11.2014 - Current
Repair Technician
Buchanan & Young
07.2004 - 10.2014
Automotive Technician
Mountain View Tire & Auto Service
02.2001 - 01.2003
Auto Mechanic Technician
U.S. Aemy
03.1994 - 03.1997
No Degree - Computer Programming
Asheville Buncombe Technical Community College
Certificate - Combat Medic
Fayetteville Technical Community College
High School Diploma -
David Crockett High School