Richard Lockhart

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

• Ensured timely deliveries by maintaining consistent communication with dispatchers and customers.
• Maintained clean driving records by consistently obeying traffic laws, staying alert at all times, and prioritizing safe driving practices throughout every trip.
• Facilitated successful deliveries under challenging weather conditions using defensive driving skills honed over years of experience navigating diverse terrains nationwide.
• Expedited shipping processes by utilizing advanced GPS systems for efficient navigation along complex routes.

Transport goods in a timely manner,

• Trained employees in time management and proper ways to complete job duties.
• Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
• Monitored team members to verify work quality and address concerns.
• Served as the primary point of contact between crew members and upper management, relaying important information as necessary.

Schedule job times to avoid conflict with truck schedules

Managed the crew to ensure the jobs were completed in a timely manner. To satisfy the customer and owner of company.

• Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
• Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
• Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
• Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
• Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.

• Supervised all areas of restaurant to keep it clean and well-maintained.
• Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
• Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
• Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.

• Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
• Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
• Pulled, verified, and packaged items for shipment.
• Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.

Maintained Shipping Department

• Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
• Managed and archived quality documentation and participated in internal and external quality audits.
• Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.

• Resolved issues quickly to maintain productivity goals.
• Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
• Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
• Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.