Scott ishbia
Bloomfield hills,MI
Summary
Accomplished Sr IT Application Administrator and Help Desk Technician at Harvest Sherwood Food Distributors, adept in server maintenance and configuration management. Excelled in delivering impactful user training and support, enhancing system efficiency, and fostering teamwork. Demonstrated problem-solving aptitude by streamlining support processes, significantly improving customer satisfaction.
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 13 years of progressive IT experience.
Overview
13
13
years of professional experience
Work History
Sr IT Application Administrator
Harvest Sherwood Food Distributors
01.2022 - 04.2025
- Delivered training, documentation and end-user support.
- Implemented new applications, features and enhancements to existing applications.
- Monitored daily logs and reports and escalated issues to system administrators to reach resolution.
- Assisted network group with tasks and troubleshot.
- Offered system and application support to internal employees.
- Diagnosed and resolved hardware and software issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Connected to computer of client using remote link to install programs and applications.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
- Assisted in development of system security protocols.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
Help Desk Technician
Harvest Sherwood Food Distributors
10.2012 - 01.2022
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Walked individuals through basic troubleshooting tasks.
- Provided on-call support for critical issues related to [Software].
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided basic end-user troubleshooting and desktop support.
- Documented support interactions for future reference.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured and tested new software and hardware.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Offered assistance in implementing and developing training programs.
- Helped streamline repair processes and update procedures for support action consistency.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Tested new software and hardware prior to deployment.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Assisted in development of system security protocols.
Education
Bachelor of Arts - Communications
Oakland University
Rochester, MI06-2012
Skills
- Server maintenance
- Configuration management
- System administration
- Application troubleshooting
- Teamwork
- Problem-solving aptitude
- CompTIA A certification
Timeline
Sr IT Application Administrator
Harvest Sherwood Food Distributors
01.2022 - 04.2025
Help Desk Technician
Harvest Sherwood Food Distributors
10.2012 - 01.2022
Bachelor of Arts - Communications
Oakland University
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