Summary
Overview
Work History
Education
Skills
Websites
References
Hobbies and Interests
Timeline
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Scott James Brauner

Austin,TX

Summary

Experienced in customer relationship management, consistently prioritizing customer satisfaction and retention. Constantly implementing persuasive communication techniques to drive sales and customer retention. Proven track record of effective collaboration with team members to achieve sales objectives and maintain a positive store environment.

Overview

6
6
years of professional experience

Work History

Lead Server

Café X2O
Claremont, CA
07.2022 - Current
  • Maintained team efficiency by delegating daily tasks, contributing to 10% faster table turnover during peak hours.
  • Delivered exceptional customer service to over 100+ guests per shift, resulting in a 20% increase in repeat business and positive customer reviews.
  • Coordinated 10–15 private events monthly, contributing to a 25% boost in private dining revenue.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Trained and onboarded 6+ new hires, reducing onboarding time by 30% through clear process documentation and hands-on mentorship.

Sales Operations Associate

Stay Golden Photo Booth
San Dimas, CA
07.2022 - 07.2024
  • Managed inventory for 50+ events per quarter, ensuring seamless execution and zero fulfillment errors.
  • Maintained a 95% client satisfaction rating, as measured by post-event feedback surveys and repeat bookings.
  • Contributed to a 40% YoY increase in bookings by networking at events and closing follow-up sales.
  • Increased upsell revenue by 35% through promotion of premium services like guest books and digital packages.

Produce Clerk/Customer Service

Sprouts Farmers Market
La Verne, CA
04.2019 - 07.2022
  • Provided quality customer service and assistance to guests with a focus on customer service.
  • Department organization and quality control.
  • Kept track of incoming and outgoing inventory to forecast proper supply.

Education

Bachelor of Science - Business Administration: Finance, Real Estate and Law

California State Polytechnic, University Pomona
Pomona, CA
05.2024

Skills

  • Adaptability, Interpersonal Relations, Customer Service, Leadership, Problem-Solving, Punctual, Reliable

References

  • Tonja, Wheatley, West Coast VP of Sales, Tjwheat08@gmail.com, Johnson & Johnson, Contact: Tjwheat08@gmail.com
  • Jin, Mirae, Asset Manager, jcmirae@gmail.com, William Blair, Contact: jcmirae@gmail.com
  • Johnathan, Hong, Enterprise Sales Development, (310) 892-0891, Atlassian, Contact: (310) 892-0891

Hobbies and Interests

Travel, Outdoors, Family Time, Volunteer Work

Timeline

Lead Server

Café X2O
07.2022 - Current

Sales Operations Associate

Stay Golden Photo Booth
07.2022 - 07.2024

Produce Clerk/Customer Service

Sprouts Farmers Market
04.2019 - 07.2022

Bachelor of Science - Business Administration: Finance, Real Estate and Law

California State Polytechnic, University Pomona