Scott Johnson

Facilitated effective communication between technicians and customers to streamline service order generation. Coordinated parts procurement and assigned tasks to technicians for efficient workflow. Managed invoice processing upon job completion utilizing NetSuite.

• Held accountable for demonstrating strong communication, customer service, and leadership abilities to ensure efficient and productive operations.
• Receive a high volume of customer calls, schedule/service calls, dispatch technicians, inventory parts, handle shipping/receiving needs, and obtain part quotes and RMAs from vendors.
• Support company sales, service, and business goals/initiatives and work well in a multi-tasking environment.
• Recognized by management for handling any problems, exceeding expectations, and delivering excellent results.

• Direct responsibility for applying excellent sales, relationship building, and leadership skills to drive a high level of sales and customer satisfaction.
• Accountable for conducting sales calls to new/current customers, upselling and landing returns, training employees, managing/scheduling TIV for trucks, and opening and closing the location.
• Used excellent customer service and listening skills to exceed expectations and to ensure complete satisfaction.
• Promptly addressed customer needs and requests as well as resolved any issues or concerns in a timely manner.

• Demonstrated well-developed skills in all aspects of the sales development lifecycle including lead generation, targeted prospecting for new business with existing and potential customers, analyzing needs/wants, presenting products/solutions, and closing sales.
• Quickly resolved any issues and provided post-sale follow up and service.
• Proactively developed and managed accounts with the goal of consistently maximizing all sales opportunities.
• Represented the company in a highly professional manner while providing value-added service to customers.

• Leveraged sales and management skills to oversee day-to-day business operations and 40 sales, customer service, and support employees.
• Charged with hiring, training, and supervising team, managing P&L, controlling costs, overseeing claims, resolving customer issues/complaints, and setting and achieving financial and service goals.
• Established a reputation for professionalism and reliability as well as for maintaining a high level of productivity.
• Provided additional assistance/support as needed to ensure efficient and highly productive day-to-day operations.

• Training: Consultative Sales/Selling, Negotiations, Closing, Team Leadership/Management, Customer Service
• Computer: Microsoft Office, CRMs, Databases, Sales Research, Analysis, Reports, Applications, Scheduling