Scott Kessel
Syracuse,NY
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
7
7
years of professional experience
Work History
Account Manager
ProSource Wholesale
09.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Managed many successful residential and commercial projects around the United States.
Territory Sales Representative
Sipshine
12.2022 - 08.2023
- Implemented promotional activities, such as trade shows and direct mailings, to reach potential clients
- Coordinated closely with internal departments including Logistics and Customer Service teams
- Created successful marketing campaigns to increase brand awareness and drive sales growth
- Represented brand during special events, customer interactions and sales
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service.
Solar Energy Consultant
PTM Solar
09.2021 - 09.2022
- Monitored changes in government regulations related to renewable energy incentives, ensuring compliance at all times
- Researched local building codes, zoning regulations and utility requirements related to solar energy system installations
- Liaised with relevant authorities such as utility companies or local governments regarding permits required prior to installation
- Negotiated contracts with vendors, suppliers, contractors., while maintaining cost efficiency.
Store Associate
Aldi
10.2017 - 08.2021
- Developed strategies for increasing sales volume through effective merchandising techniques
- Opened and closed cash registers, balanced cash drawers and made deposits
- Performed general store maintenance for clean store appearance
- Checked merchandise for inventory records and made note of most successful products.
Education
Bachelor Of Science (B.S.) - Public Justice
State University of New York at Oswego
Oswego, NY12.2018
Skills
- Expanding Territories
- Territory Assignments
- Effective Customer Communication
- Quotas and Goals
- Product Knowledge
- Project Management
- Territory Management
- Sales Analysis
References
References available upon request
Timeline
Account Manager
ProSource Wholesale
09.2023 - Current
Territory Sales Representative
Sipshine
12.2022 - 08.2023
Solar Energy Consultant
PTM Solar
09.2021 - 09.2022
Store Associate
Aldi
10.2017 - 08.2021
Bachelor Of Science (B.S.) - Public Justice
State University of New York at Oswego
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