Scott Kirby
Los Angeles,CA
Summary
Customer-oriented General Manager with 37 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
27
27
years of professional experience
Work History
General Manager
Costco Wholesale Corp
02.2007 - Current
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Formulated policies and procedures to streamline operations.
- Collaborated with cross-functional teams to develop innovative solutions.
Assistant General Manager
Costco Wholesale Corp
09.1997 - 02.2007
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
MBA - Business Administration
University of Phoenix
Tempe, AZ05.2021
Bachelor of Science - Business Management
University of Phoenix
05.2019
Skills
- Risk Management
- Market Analysis
- Inventory Management
- New Business Development
- Facility Management
- Budget Analysis
- Staff training/development
- Performance Improvement
- Customer Service
- Efficient multi-tasker
Timeline
General Manager
Costco Wholesale Corp
02.2007 - Current
Assistant General Manager
Costco Wholesale Corp
09.1997 - 02.2007
MBA - Business Administration
University of Phoenix
Bachelor of Science - Business Management
University of Phoenix
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