Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Lange

Waterloo,IA

Summary

Working in customer service for insurance claims has helped me develop a multitude of different skills. It has helped me greatly with finding resolutions for difficult situations that range from conflicts at their chosen repair facility to issues with their insurance coverage. Working as customer service for insurance claims has made me very detail oriented. Learning from the people I speak with in regards to their given situation helps give me an understanding of where their thinking is as well as it helps me deliver the best service that I can. Being a team lead in training had helped me develop skills in individual development. I would be able to isolate specific skills that may be lacking and help strengthen those skills to a point that they would be able to grow own their own with my assistance in specific areas if needed. I was constantly thinking of ideas that can streamline a process. Whilst I was working at Fareway in the produce department I had developed relationships with local farmers in Iowa in regards to their inventory. I would cultivate an order based upon demand of certain products in our store at the current time.

Overview

2027
2027
years of professional experience

Work History

Customer Service Representative

Safelite Solutions
05.2021 - Current
  • Would manage anywhere from 20-50 calls a day
  • Handled confidential client information
  • Controlled conversations for peak effectiveness in limited timeframes
  • Developed relationships and built rapport with multitudes of callers in short time frames
  • Go above and beyond to create a great memorable experience for a time of frustration for them
  • Maintained up-to-date knowledge of product and service changes
  • De-escalate situations of many multitudes
  • Worked briefly as a team lead in training, managed my own team improving their skills creating relationships with callers, gaining their trust, trusting our recommendations

Grocery Team Member

Fareway Food Stores
2014 - 2021
  • Developed multiple skill sets with 7 years of service in a grocery store
  • Experience working directly with customers delivering groceries to their vehicle whilst interacting with them
  • 2 years experience working with dairy products whilst keeping inventory as well as keeping products properly arranged with dates
  • 4 years experience working with fresh produce products keeping fresh products on the shelves with proper rotation of dates
  • Experience with ordering fresh produce from local vendors
  • Experience with cutting fresh fruits for ready to go food containers
  • Experience unloading large trucks with inventory
  • Experience with pallet jacks

Education

High School Diploma -

Monticello High School
Monticello, IA
2018

No Degree -

Kirkwood Community College
Cedar Rapids, IA

Skills

  • Complaint resolution
  • Scheduling
  • Account updating
  • Computer proficiency
  • Call center procedures
  • Interpersonal Skills
  • Managing a team for effectiveness

Timeline

Customer Service Representative

Safelite Solutions
05.2021 - Current

Grocery Team Member

Fareway Food Stores
2014 - 2021

High School Diploma -

Monticello High School

No Degree -

Kirkwood Community College
Scott Lange