Summary
Overview
Work History
Education
Skills
Timeline
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Scott Letscher

Carmel,NY

Summary

Dynamic ATM Field Service Technician with a proven track record at Diebold Nixdorf, enhancing equipment uptime through expert electrical troubleshooting and effective inventory management. Adept at mentoring peers and resolving customer issues with empathy, driving team success and operational excellence in field service operations.

Professional technician with strong expertise in ATM maintenance, repair, and troubleshooting. Proven track record of enhancing operational efficiency and reliability. Focused on team collaboration and achieving high-performance results. Adaptable with keen ability to address and resolve technical issues. Skilled in diagnostics, customer service, and technical support, with drive for continuous improvement.

Overview

38
38
years of professional experience

Work History

ATM Field Service Technician

Diebold Nixdorf
01.2000 - Current
  • Improved ATM uptime by conducting routine preventive maintenance and timely repairs.
  • Contributed to team success by collaborating with colleagues to implement best practices in ATM servicing.
  • Streamlined inventory management by maintaining proper parts stock for emergency repairs.
  • Worked on Techs Key log system and was key Administratior
  • Enhanced customer satisfaction with prompt and accurate troubleshooting of ATM issues.
  • Expanded technical expertise with ongoing professional development opportunities in the field of ATM servicing technology.

Sr. TECHNICIAN

Entergy Nuclear Northeast
01.2000 - 05.2021
  • Provided exceptional customer support, resolving technical issues quickly and efficiently.
  • Exceeded customer expectations during field service visits by demonstrating professionalism, technical expertise, and excellent communication skills.
  • Diagnosed problems with [Type] machines by applying technical knowledge and troubleshooting skills.

Customer Service Representative

Con Edison
08.1987 - 01.2000
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.
  • Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
  • Performed regular maintenance checks on meters, ensuring accurate readings and early identification of potential issues.

Education

High School Diploma -

Westlake High School
Valhalla, NY
06-1984

Skills

  • Electrical troubleshooting
  • Equipment Repair
  • Field service operations
  • ATM maintenance

Timeline

ATM Field Service Technician

Diebold Nixdorf
01.2000 - Current

Sr. TECHNICIAN

Entergy Nuclear Northeast
01.2000 - 05.2021

Customer Service Representative

Con Edison
08.1987 - 01.2000

High School Diploma -

Westlake High School

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Scott Letscher