Scott Long
Topeka,KS
Summary
Detail-oriented supervisor with a strong background in customer service and logistics. Known for effective problem-solving and time management skills, driving continuous improvements to enhance operational efficiency and team performance.
Overview
39
39
years of professional experience
Work History
Package Dispatch Supervisor
United Parcel Service, UPS
Topeka, KS
10.2018 - 01.2026
- Supervised daily operations of package dispatch, ensuring timely and efficient processing.
- Monitored performance metrics to identify trends and drive continuous improvement initiatives.
- Trained staff on safety protocols and operational procedures to improve workplace compliance.
- Implemented process improvements that reduced package misrouting incidents by enhancing quality control measures.
- Collaborated with management to streamline workflow processes, increasing overall productivity within the team.
- Conducted regular performance evaluations on staff members, providing constructive feedback for professional growth.
- Evaluated staffing needs regularly, adjusting schedules accordingly to meet fluctuating demand while maintaining optimal resource utilization levels consistently throughout the year.
Part Time Package Dispatch Supervisor
United Parcel Service, UPS
Topeka, KS
11.2004 - 10.2018
- Supervised package dispatch operations, ensuring timely and accurate deliveries.
- Coordinated logistics for inbound and outbound shipments to optimize efficiency.
- Implemented process improvements, reducing dispatch errors and enhancing workflow.
- Trained and mentored staff in safety protocols and operational procedures.
- Monitored performance metrics to identify trends and drive productivity initiatives.
- Managed inventory control systems, ensuring accurate tracking of packages and resources.
Legal NCO
US Army Reserve
Topeka, KS
09.1989 - 09.1994
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Battalion Legał NCO
US Army
Fort Bragg, NC
09.1986 - 09.1989
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
No Degree - Computer Information Systems
Washburn University
TopekaSkills
- Customer service
- Customer relations
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Team collaboration
- Prioritizing calls
Timeline
Package Dispatch Supervisor
United Parcel Service, UPS
10.2018 - 01.2026
Part Time Package Dispatch Supervisor
United Parcel Service, UPS
11.2004 - 10.2018
Legal NCO
US Army Reserve
09.1989 - 09.1994
Battalion Legał NCO
US Army
09.1986 - 09.1989
No Degree - Computer Information Systems
Washburn University
Military Service
Active Duty