Microsoft 365
Scott May
Cincinnati,OH
Summary
Knowledgeable project manager with six years of experience in facilities management, software development, and vendor relations. I value interpersonal communication and relationship management to ensure timely delivery and quality standards are met with vendors and stakeholders. Productive partnerships and open and empathetic conflict resolution are the keys to delivering value. Seeking opportunities in construction, software or facilities project management. PMP certification is currently in process.
Overview
15
15
years of professional experience
Work History
Home Health Caregiver
Veteran's Affairs Caregiver Support
Cincinnati, OH
06.2024 - 02.2025
- Assisted disabled client to support independence and well-being.
- Managed home health care equipment, medication and appointment scheduling.
- Maintained constant and professional contact with a diverse team of medical professionals.
Construction and Roofing Technician
Peake Contracting
01.2023 - 05.2024
- Established a strong reputation for excellence in the local market through consistently high-quality work and professional service within residential and commercial worksites.
- Built strong relationships with suppliers, securing competitive pricing for materials without compromising quality or performance specifications.
- Implemented effective inventory management for tools, equipment, and materials, and supervised roofing teams to ensure quality installations.
- Determined necessary materials for each shift and prepared vehicles with the required equipment and supplies.
- Engaged daily with various project managers, subcontractors, and municipal inspectors to ensure the successful completion of construction projects.
- Promoted sustainable practices in all aspects of roofing services, including material selection, waste disposal, and energy-efficient installations.
Software and Facilities Project Manager
Utility Notification Center of Colorado (CO811)
09.2017 - 04.2022
- Improved documentation processes, enhancing team knowledge sharing.
- Resolved client issues via phone and email, improving service needs.
- Conducted requirement analysis to understand client needs.
- Facilitated new team member integration, successfully on-boarding over 300 internal and external customers.
- Administered Microsoft, software, and cyber-security licenses across company endpoints.
- Managed planning, development, and risk over various software projects.
- Met project deadlines while while maintaining high-quality standards.
- Coordinated user experience, quality assurance testing and release of enterprise software.
- Successfully maintained failover maintenance logs for uninterruptible power supply and natural gas generator.
- Direct supervision of data center upkeep, to include fire suppression system and temperature control.
- Preserved existing relationships with electrical, HVAC, janitorial, access control, landscaping and municipal vendors, while constantly reviewing performance.
- Negotiated new contracts at expiration of terms and went out-to-bid when dissatisfied with vendor performance.
- Supported executive team with R&D, building improvement and facilities budgets for presentation to board of directors.
IT Support Engineer
Utility Notification Center of Colorado (CO811)
03.2016 - 04.2017
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Collaborated with cross-functional teams for seamless integration of new systems and technologies.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Developed IT policies, procedures, and best practices to maintain a secure computing environment.
- Delivered end-user training on new technologies, increasing adoption rates among employees.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Used JIRA ticketing system to manage and process support actions and requests.
- Fulfilled support desk KPIs for customer satisfaction, ticket response time and resolution time.
Damage Prevention Agent
Utility Notification Center of Colorado (CO811)
02.2015 - 03.2016
- Improved response times to emergency situations by maintaining open communication channels with local authorities and utility companies.
- Collaborated with construction teams to ensure proper marking of underground utilities prior to digging operations.
- Met performance goals set forth by management while maintaining high levels of customer satisfaction throughout service delivery processes.
- Communicated excavation requirements and specifications to contractors, ensuring proper understanding of responsibilities and adherence to safety protocols.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
Purchasing and Inventory Control Specialist
Ball State University
08.2010 - 04.2013
- Completed daily and monthly inventory counts, verified incoming products, and checked delivery totals to maintain accurate records.
- Coordinated cross-functional teams during physical inventories and optimized warehouse storage for improved productivity.
- Managed deliveries, ensuring on-time arrivals, safe vehicle operation, and positive customer interactions.
Education
Bachelor of Science - Anthropology
Skills
- Project estimation and scheduling
- On-site and remote management
- Cross-functional team coordination
- Project implementation
- Vendor negotiation and contract review
- Cybersecurity best practices
- Agile and Waterfall methodology
- Risk Assessment and Disaster Recovery
Accomplishments
- iDig811 mobile application (CO811 enterprise software)
- Multiple successful ISO 9001 Certification Audits
- Managed transition to 100% remote workforce (COVID-19)
- PMP Exam Preparation Training (35 hours)
- Dale Carnegie Professional Leadership Course
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Career advancementPersonal development programsCompany CultureHealthcare benefitsSoftware
Dropbox
JIRA
Smartsheet
GIS
KnowBe4 Cybersecurity
DarkTrace
Timeline
Home Health Caregiver - Veteran's Affairs Caregiver Support
06.2024 - 02.2025
Construction and Roofing Technician - Peake Contracting
01.2023 - 05.2024
Software and Facilities Project Manager - Utility Notification Center of Colorado (CO811)
09.2017 - 04.2022
IT Support Engineer - Utility Notification Center of Colorado (CO811)
03.2016 - 04.2017
Damage Prevention Agent - Utility Notification Center of Colorado (CO811)
02.2015 - 03.2016
Purchasing and Inventory Control Specialist - Ball State University
08.2010 - 04.2013
Ball State University - Bachelor of Science, Anthropology
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