Scott McLaughlin
Fair Oaks,CA
Summary
I’m looking for a part time position in the food service or retail industry. I have a passion for serving customers and to make their experience a positive one, so they will come back to the company in the future. I learn fast and understand the productivity needed in fast pace enviroments.
Overview
37
37
years of professional experience
Work History
Customer Service Associate
Safeway
Natomas, CA
06.2020 - 12.2021
- Worked as Customer Service Associate in the gas station.
Store Director
John’s Incredible Pizza
Roseville, CA
01.2017 - 06.2017
- Provided leadership during periods of change by communicating effectively with employees about changes in policy or procedure.
- Prepared staff work schedules and assigned team members to specific duties.
- Negotiated vendor contracts for purchasing goods at favorable prices while maintaining quality standards.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
District Manager
CKE Restaurant Holdings
Sacramento , CA
11.1984 - 10.2015
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Conducted market research and reported on competitors.
- Drafted final audit reports outlining findings, conclusions, observations and recommendations.
- Maintained professional relationships with external auditors when necessary.
- Trained new staff members on audit techniques, tools, policies and procedures.
- Analyzed financial data to identify discrepancies or errors in reporting.
- Identified weaknesses of existing control systems and made suggestions for remediation.
- Performed audits of operational and financial areas to check compliance.
- Reviewed financial statements, reports and records for accuracy and compliance with Generally Accepted Accounting Principles.
- Performed post-audit reviews to ensure that corrective action was taken as required by management.
Education
High School Diploma -
Cerritos High School
Cerritos, CA06.1986
Skills
- Team Collaboration
- MS Office Proficiency
- Regulatory Compliance
- Inbound and Outbound Calling
Timeline
Customer Service Associate
Safeway
06.2020 - 12.2021
Store Director
John’s Incredible Pizza
01.2017 - 06.2017
District Manager
CKE Restaurant Holdings
11.1984 - 10.2015
High School Diploma -
Cerritos High School
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