Scott Middleton
Amarillo
Summary
Seasoned, multifaceted, and performance-focused professional, offering broad-based experience in the hospitality field encompassing restaurant management. Adept at overseeing operations to attain the highest level of client satisfaction and profit growth, as well as boost overall efficiency. Articulate communicator and team player; with the ability to handle and prioritize multiple tasks within fast-paced and highly demanding environments. Armed with outstanding interpersonal aptitudes in establishing working relationships with all levels of professionals. Technically proficient with Microsoft Office Suite and Windows.
Professional in food and beverage industry with strong focus on team collaboration and achieving results. Adept at managing operations, ensuring quality, and driving customer satisfaction. Known for reliability and adaptability in meeting changing needs. Skilled in inventory control, staff training, and cost management.
Overview
2027
2027
years of professional experience
Work History
Food and Beverage Manager
La Paloma Golf Club
Amarillo, TX
Associate Food & Beverage Director
Tascosa Golf Club
Amarillo, TX
05.2023 - Current
- Directed food and beverage operations, ensuring exceptional service quality and guest satisfaction.
- Developed and implemented innovative menus that enhanced dining experiences and increased member engagement.
- Managed vendor relationships, negotiating contracts to optimize cost-efficiency and product quality.
- Led staff training programs to improve service standards, fostering a culture of excellence among team members.
- Analyzed financial reports to identify areas for cost reduction while maintaining high-quality offerings.
- Collaborated with event coordinators to design customized catering services for club events and private functions.
- Oversaw inventory management processes, ensuring optimal stock levels and minimizing waste through effective forecasting.
- Increased overall guest satisfaction by revamping menus and introducing innovative food and beverage offerings.
- Spearheaded staff development initiatives including ongoing training programs focused on customer service excellence, upselling techniques, and product knowledge enhancement.
- Developed a strong team of food service professionals, selecting top talent through comprehensive recruitment initiatives.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Sales Representative
Cross Pointe Auto
Amarillo, TX
06.2020 - 05.2022
- Engaged customers to identify needs and recommend appropriate vehicle solutions.
- Conducted product demonstrations to highlight features and benefits of vehicles.
- Managed customer inquiries through phone and in-person interactions, ensuring satisfaction.
- Collaborated with team members to streamline sales processes and enhance customer experience.
Dish Network
Retention Specialist
Tulsa, OK
01.2018 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Paid attention to detail while completing assignments.
Assistant General Manager | Bar and Training Manager
Los Cabos
Tulsa, OK
03.2013 - 01.2015
- Take charge of hiring, training, and developing front-of-house staff and trainers
- Assessed training needs and scheduled sessions to enhance operational efficiency.
- Administered bar operations to ensure customer satisfaction and drive profit growth, managing inventory and supply orders.
- Oversaw staff accountability to maintain a consistent focus on optimal customer service delivery.
- Highlighted key achievements
- Rendered hands-on assistance in opening the company that generated profit in the first three months with company high average.
- Displayed competency in mentoring servers that accepted managerial job offers in the company, involving one high-achiever that went on to become a corporate trainer.
- Coordinated daily operations to enhance guest satisfaction and streamline service efficiency.
- Developed staff training programs to improve service standards and operational procedures.
Host Manager
Chuy's
Tulsa, OK
01.2012 - 01.2013
- Presided over training to all host personnel regarding best practices position and company-initiated policy changes.
- Placed supply orders to maintain adequate inventory levels.
- Assumed accountability in securing notable actual vs. theoretical-low ratings during tenure within the role.
Bar Manager
Chili's
Tulsa, OK
01.2011 - 01.2012
- Dealt with daily and nightly bar functions for guest satisfaction and profitability, while ordering bar supplies to replenish stock as well as completing schedules and line checks and ordering process.
- Efficiently managed and addressed issues on employee relations, quality assurance, safety, cleanliness, and profit and loss (P&L).
- Supervised all personnel training, professional development, hiring process, and internal interview.
- Career Highlights:
- Made major contribution in the successful introduction of numerous innovative company incentives, leading to higher engagement and training scores thereby leading to lower turnover and higher profit margin.
- Obtained the highest total quality (TQ) scores within Chili’s’ Oklahoma territory in 2011.
General Manager | Culinary and Service Manager
Olive Garden
Amarillo, TX
10.1989 - 03.2011
- Demonstrated adeptness in managing day-to-day functions in continual efforts for customer service delivery, commitment to top-rated, staff schedules, and resources to meet patron needs
- Executed annual core menu modifications to enhance product freshness by monitoring inventory levels.
- Interacted with food preparation staff to guarantee compliance with all relevant mandates and regulations.
- Took charge of human resources functions involving personnel hiring, termination process, orientation, and training, while coordinating regular performance reviews
- Held responsibility for maintaining foods, liquor licenses, and hazard analysis and critical control points (HACCP) forms to keep all items updated.
- Organized inventory and food waste reports with multimillion-dollar P&L reports.
- Facilitated personnel meetings with managers and other staff members regarding all facets of restaurant operations.
- Trained high-achieving team members in a managerial capacity by completing invaluable corporate-certified training program and spearheading certified trainer workshops.
- Career Highlights:
- General Manager of the Year Award 2010 Oklahoma Region
- Efficiently handled guest satisfaction survey to analyze guest fulfillments while using results to formulate strategic process improvement plans, thereby boosting scores by 25 points during time spent in roles; and
- Played an integral role in educating and promoting 15 high achievers into managerial roles.
- Successfully minimized turnover by more than 10% and ensured the compliance of all restaurant standards.
- Achieved the best actual versus theoretical-low ratings in the region from 2010 to 2011, and recorded the lowest turnover in the region.
- Attained the Pace Setter Award for attaining company goals within three guest satisfaction categories, and the highest guest satisfaction scores in the region in 2010.
- Earned membership in the Diamond Club for achieving top 5% status among all restaurants.
- Successfully developed three managers that earned promotions as general managers in one year, as well as 30-hour employees into managers.
Education
Coursework - Accounting and Business Management
Sul Ross State University
Alpine, TXSkills
- Food and beverage operations
- Cost control
- Menu development
- Wine pairing
Timeline
Associate Food & Beverage Director
Tascosa Golf Club
05.2023 - Current
Sales Representative
Cross Pointe Auto
06.2020 - 05.2022
Dish Network
Retention Specialist
01.2018 - 01.2020
Assistant General Manager | Bar and Training Manager
Los Cabos
03.2013 - 01.2015
Host Manager
Chuy's
01.2012 - 01.2013
Bar Manager
Chili's
01.2011 - 01.2012
General Manager | Culinary and Service Manager
Olive Garden
10.1989 - 03.2011
Food and Beverage Manager
La Paloma Golf Club
Coursework - Accounting and Business Management
Sul Ross State University
Areas of Expertise
Budget Management | Food and Material Purchasing | Quality Control and Assurance | Inventory Control Strategic Planning and Implementation | Training and Development | Profit Optimization