Summary
Work History
Education
Skills
Work Availability
Quote
Timeline
Overview
Volunteer
Scott Monin

Scott Monin

Buffalo,NY

Summary

Extensive, diverse and successful career supporting, and growing customer sales relationships, employing a consultative, value-driven sales approach, with a strength for recognizing add-on sales opportunities, to consistently meet or exceed sales goals. Track record of excellence in customer service. Energetic, flexible; embrace learning opportunities; quickly adaptable to any ERP, CRM and B2B system. My passion is, "Helping business get done and people feel good about it!"

Work History

Inside Sales Representative

Kent International Inc.
Fairfield, NJ
08.2021 - 07.2024
  • Developed and maintained relationships with key customers, Independent Bicycle Dealers (IBD), to ensure customer satisfaction.
  • Worked closely with IBD and the Accounting Department to responsibly manage IBD business applications and financial documents.
  • Responded to consumer sales and warranty support inquiries to answer questions, resolve issues, and ensure customer satisfaction.
  • Consulted with OEM vendors on product knowledge to facilitate replacement/repair parts orders.
  • Provided coworkers insights and guidance on the company's ERP and IT systems' functions/resources, nuances of the IBD market segment, and technical product knowledge.
  • Worked closely with 'In-House' Distribution Centers and 3rd Party Logistics providers to significantly grow logistics knowledge and provide the most cost-effective transportation solutions.
  • Performed manual order entry in MS Dynamics BC and Shopify platforms.

Sr Inside Sales Account Mgr

Felt Bicycles
Buffalo, NY
09.2004 - 09.2018
  • Worked closely with existing and new customers, directly and through Field Rep collaboration, to build long-term relationships using a consultative, value-driven sales approach.
  • Fielded customer feedback and complaints, collaborated with appropriate departments, and regularly assisted in the development of solutions to produce positive outcomes and systemic change.
  • Assisted with implementation and maintenance of new technology systems, including ERPs (Axapta/MS Dynamics, ACCTivate), CRM, B2B, B2C, telecom.
  • Collaborated with Marketing and Product Development departments for effective sales and promotions. i.e. Tour of CA, New Belgium Brewing
  • Recipient of multiple Goal Maker, Milestone Maker, Inside Rep of the Year awards. Sole recipient of the President's Award of Excellence

Co-Owner/Bookkeeper/Sales

Campus WheelWorks
Buffalo, NY
05.1996 - 12.2016
  • 1/3 of the Ownership Team that revived a near-closed, $110K/yr, 1960s-70s era, 1300sq/ft bicycle retailer into a vibrant, community-focused business with $1M+/yr in sales.
  • Provided leadership and training to employees on business systems, sales techniques, asset protection, business SOPs, and industry best practices.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Reconciled daily transactions. Deposited POS cash receipts. Recorded sales receipts in QuickBooks Accounting system. Processed payroll.

Inside Sales Account Mgr

M & M Solutions
Buffalo, NY
04.2001 - 08.2004
  • Provide IT (primarily) and general product procurement services to commercial businesses, government agencies, and federal contractors, including General Dynamics, Northrop Grumman, Booz Allen Hamilton, US Coast Guard, SUNYAB, and City of Buffalo.
  • Worked directly with Project Engineers and Coordinators to source replacement components, or develop complete solutions for legacy systems.
  • Created significant increases in clients/contacts and sales in the post 'Dot Com Bubble' and 9/11 era with a consultative, value-added sales approach.
  • Secured valuable, 'preferred' supplier roll on test bed program, for $40 Billion federal government contract.
  • Responsible for adding valuable 'HUBZone' certification, providing preferential access to federal procurement opportunities, and adding new vendors, expanding product offerings, increasing long-term sales opportunities, and profits.

Sales and Service Coordinator

Hughes Hitech
Clarence, NY
02.2000 - 03.2001
  • Quickly developed a working knowledge of Fluid Power and Motion Control technologies through training and hands-on experience, including product assembly.
  • Worked with Field Engineer, Account Executives to identify, develop, and grow new and existing business opportunities.
  • Research legacy products and provide replacement product options. Provide price quotes and project coordination assistance, with a strong eye for add-on sales opportunities. Place direct-to-manufacturer orders, coordinate blanket order releases, and order expediting.
  • Within one year, received a 20% raise and was selected to become the company's first Telemarketing Sales Coordinator.

Account/Customer Service Manager

Schwinn/GT Bicycles/Riteway Products/HWG
Buffalo, NY
10.1985 - 08.1999
  • Account Manager - Inside (1996-99) for Managed 300+ retail accounts, ranging from $500/yr to $350K/yr in purchases; single, multiple, and franchise store location businesses. Coordinated sales promotions with a national retailer chain.
  • 1998 Sales MVP and $1.5 Million Sales Club
  • Account Manager - Outside (1993-95) for 60 retail accounts in Northwest PA and Western NY.
  • Increased retailer product awareness and sales through in-person product presentations, demos, and placement.
  • Increased consumer product awareness through coordinated regional promotions, events, and affiliations.
  • 34% Sales Increase; 1993 and '94 $2M Sales Club; 1994 $2M+ Goal Maker
  • Regional Customer Service Manager (1990-93) for 600+ retail accounts, plus consumer inquiries. Maintained and grew technical knowledge of company products and services to promptly address customer inquiries. Fielded retailer and consumer inquiries for service/warranty issues. Managed post-production quality control issues and facilitated parts acquisition from foreign and domestic suppliers.
  • Member of management team awarded 1993 Division of the Year: Corporate Promotions Liaison, and Regional Promotions Coordinator.

Education

Associate of Applied Science in Electronics Technology -

Bryant And Stratton CollegeGraduated
Buffalo, NY
04.1989

Skills

  • Diverse Business Experience
  • Exceptional customer service
  • Consultative, Cross & Up Selling
  • Attention to Detail
  • Issue Resolution
  • Microsoft Office & Dynamics BC/365/AX ERP environments
  • Technologically confident & quickly adaptable

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Doing what I love to do. Helping business get done and having people feel good about it!
"ScottyMo"

Timeline

Inside Sales Representative

Kent International Inc.
08.2021 - 07.2024

Sr Inside Sales Account Mgr

Felt Bicycles
09.2004 - 09.2018

Inside Sales Account Mgr

M & M Solutions
04.2001 - 08.2004

Sales and Service Coordinator

Hughes Hitech
02.2000 - 03.2001

Co-Owner/Bookkeeper/Sales

Campus WheelWorks
05.1996 - 12.2016

Account/Customer Service Manager

Schwinn/GT Bicycles/Riteway Products/HWG
10.1985 - 08.1999

Associate of Applied Science in Electronics Technology -

Bryant And Stratton CollegeGraduated

Overview

39
39
years of professional experience

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Scott Monin