Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager, Bus Operations Training
TriMet
Portland, OR
10.2024 - Current
Supervise Transportation Training Supervisors and Lead Training Supervisors. Establish objectives, standards, work schedules, and accountability for job performance. Act in accordance with TriMet's Wage and Working Agreement
Designed, developed and implemented initial and recurrent training programs for Transportation personnel
Work closely with Transportation Managers to ensure that safety interventions and re-instruction training occurs in a timely manner for initial, probationary and regular operators. Track all training to ensure completion
Represent Operations Training in TriMet processes for accident review, bus and rail system change, security review, safety review, and new-hire screening and selection
Developed and integrated training plans, objectives, and schedules for Transportation personnel to fulfill all needs for new-hire initial training, recurrent training for existing employees, and new service start-up training requirements for both new-hire and existing employees
Ensure accurate and complete recordkeeping of training delivery, and document control for training curricula
Managed agency-wide CDL license qualification, continuing driver education and training, in accordance with the FMCSA, Oregon Administrative Rules, and the Code of Federal Regulations
Developed strong working relationships with staff, fostering a positive work environment.
Training Supervisor
Salem Area Mass Transit District (Cherriots)
Salem, OR
11.2020 - 10.2024
Oversaw the Transportation Department training programs, with special attention to programs provided to trial service Transit Operators, Training Instructors and other Transportation Department employees
Researched, developed, organized, conducted, evaluated, and updated as appropriate, training programs for new and current Transit Operators, including designing and preparing training materials. Provided updates and refresher training sessions on topics including customer service, conflict resolution, the Americans with Disabilities Act, accident avoidance, and system safety. Coordinated with the Transportation Manager for needs assessments to ensure that all training is current and adequate
Supervised a team of Training Instructors. Provided direct oversight of Instructors to ensure that all training and instruction was in compliance with Cherriots standards, and Federal and State laws
Coordinated and managed all CDL and endorsement testing, and maintained effective working relationships with licensed and recognized DOT testing contractors and other resources. Compiled and maintained all licensing documentation files
Coordinated with the Transportation Manager to ensure that all
Transit Operators received the required training on a repeatable annual cycle, and that there was an effective method to collect and examine training recommendations and suggestions from Cherriots operators and staff
Collaborated with company leaders and department managers to determine training needs
Training Specialist/Operations Supervisor
Lane Transit District
Eugene, OR
06.2015 - 11.2020
Delivered classroom instruction and behind-the-wheel coaching to new bus operators
Created comprehensive training manuals and resources to support continuous learning efforts
Designed and updated training materials, lesson plans, and instructional content for consistent delivery across new bus operator classes
Monitored new bus operator progress and documented skill development and readiness for regular operations
Coordinated training schedules with operations and other departments to mitigate that training didn’t interfere with service delivery
Monitor service throughout the day to keep buses running on schedule
Respond to disruptions (traffic, accidents, vehicle issues, rider incidents)
Supervise dispatch operations or coordinate with dispatchers
Monitoring and Well-Drilling Operator
Halliburton Energy Services
Casper, WY
06.2014 - 06.2015
Monitored drilling parameters to ensure optimal performance and efficiency
Utilized real-time data from sensors placed throughout the drill string for dynamic adjustments during drilling processes that resulted in increased accuracy and efficiency
Collaborated with team members to troubleshoot equipment issues promptly
Conducted routine maintenance checks on drilling machinery to prevent downtime
Bus Operator/Instructor
Lane Transit District
Eugene, OR
09.2007 - 06.2014
Operated transit buses, ensuring timely arrival and departure at designated stops.
Conducted pre-trip inspections to maintain safety and compliance standards.
Assisted passengers with route information and accessibility needs.
Trained new operators on safety protocols and operational procedures
Conducted regular evaluations of trainee performance, providing constructive feedback for continuous improvement.
Facilitated hands-on driving exercises to enhance practical skills in diverse environments
Assisted in updating company training materials to reflect changes in industry standards or requirements
Promoted a positive learning environment by fostering open communication and addressing trainee concerns promptly
Education
Associate of Applied Science - Computer And Information Sciences
Heald College
Portland, OR
07-2000
Skills
Collaborative team management
Strategic decision-making
Professional development
Workforce management
Task delegation
Goal setting
Staff management
Proficient in conflict management
Policy enforcement
Conducting employee performance evaluations
Budget management assistance
Certification
Certified Commercial Driver License Examiner
Lean Six Sigma Green Belt
Timeline
Assistant Manager, Bus Operations Training
TriMet
10.2024 - Current
Training Supervisor
Salem Area Mass Transit District (Cherriots)
11.2020 - 10.2024
Training Specialist/Operations Supervisor
Lane Transit District
06.2015 - 11.2020
Monitoring and Well-Drilling Operator
Halliburton Energy Services
06.2014 - 06.2015
Bus Operator/Instructor
Lane Transit District
09.2007 - 06.2014
Associate of Applied Science - Computer And Information Sciences
Assistant Manager, Training Manager at Freddy's Frozen Custard & SteakburgersAssistant Manager, Training Manager at Freddy's Frozen Custard & Steakburgers