Scott Movius
Murrieta ,CA
Summary
I have over of 10 years as a service adviser and management. Ase certified C1/A8/A6
Overview
22
22
years of professional experience
1
1
Certification
Work History
Automotive Service Advisor
Excellent Auto Care
07.2021 - 11.2024
- Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Explained estimates and determined repair timelines to manage customer expectations.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Performed emissions tests according to standard procedures.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Heavy line tech
Affordable Automotive Repairs
04.2014 - 04.2017
- Perform vehicle inspection based on client complaints
- Advise service writer on client complaints and needed repair's
- Perform engine/transmission repair/replacement, timing belt change, head gasket replacement, etc
- Service A/C, check fuel injection, complete routine service maintenance, etc
Service Advisor
California Auto Centers
02.2009 - 10.2014
- Please take note: My position at this location was a combination of Technician/Service Writer/Manager
- Service Technician duties:
- Perform AAA/routine vehicle
- Engine/ transmission repair and replacement
- Brake work- including anti-lock systems, perform tune-up's, change oil, service fuel injection system, etc
- Determine runability/driveablilty issues via computer diagnostics
- Asses any problems with emission control system and then repair
- Service Advisor duties:
- Open and close shop
- Greet client/determine complaint/prepare written estimate and work order
- Distribute work order to appropriate technician, who then performs inspection and/or repair
- Possibly revise work order based on tech's findings, and confer with client on changes
- Make sure work is completed in a timely manner, and to customer's satisfaction
- Finalize invoices
Service Advisor
My Mechanic
02.2003 - 02.2009
- Open and close the shop
- Along with all duties of the day ect.
Education
High school or equivalent - Automotive/Restaurant Management
Lake Elsinore High School
Lake Elsinore, CASkills
- Sales Proficiency
- Brand Development Skills
- Quickbooks
- Salesforce
- Business Development
- Management
- Retail Sales
- Communications
- Excel
- Microsoft Excel
Certification
Driver's License
Personal Information
Title: Sales consultant
Timeline
Automotive Service Advisor
Excellent Auto Care
07.2021 - 11.2024
Heavy line tech
Affordable Automotive Repairs
04.2014 - 04.2017
Service Advisor
California Auto Centers
02.2009 - 10.2014
Service Advisor
My Mechanic
02.2003 - 02.2009
High school or equivalent - Automotive/Restaurant Management
Lake Elsinore High School
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