Summary
Overview
Work History
Education
Skills
Timeline
Generic

TRACE COHEE

Fenton

Summary

Results-driven professional with solid foundation in business management. Known for effectively leading teams and driving operational improvements to achieve business objectives. Emphasizes team collaboration and adaptability to changing business needs. Skilled in strategic planning and project management, with reliable and flexible approach.

Overview

9
9
years of professional experience

Work History

Automotive Service Advisor

Star Lincoln Inc
03.2024 - Current
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
  • Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
  • Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Showroom Manager

Hastens/US-Mattress
09.2022 - 02.2024
  • Supervised inventory and placed orders to replenish low-running supplies.
  • Liaised with marketing team to identify and develop sales and promotional events.
  • Managed custom projects by completing initial quotes, design and sample requests.
  • Kept showroom expenses appropriate and reasonable to drive operational efficiency.
  • Set goals for showroom employees and provided support and motivation to help each achieve true potential.
  • Drove employee engagement and guest experience through coaching, training and development.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
  • Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.

Marketing Manager & Sales Leader

Hastens/US-Mattress
03.2022 - 09.2022
  • Assessed marketing strategies and business designs to establish customer experience specifications, all while boosting brand awareness and generating leads while managing internal and external marketing campaigns, while influencing the people's experience with IT programs.
  • Researched industry and marketplace trends to develop marketing solutions and enhance business operations to create Human-centered design experience for company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
  • Utilized Configuration management to file documents, detailing assignments, work process mapping, and completed project milestones developing both in network and out of network professional strategies to open-up business opportunities.
  • Maintained a multi-level database of 400 files for over 500 contacts, resulting in finalizing sales contracts to close multiple high value deals worth up to $260,000.
  • Structured and negotiated high-value contacts and orchestrated innovative marketing campaigns to boost awareness, engagement, and sales from both new and existing consumers.
  • Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs utilizing the cradle to grave concepts coordinating these new solutions for both existing customers and new to resolve various issues and enhance the customer experience.
  • Managed Customer Relation Management system to coordinate information from lead sources for an all based around a Human-centered design experience.
  • Built professional relationships with local community influencers to successfully bolster company and brand reputation within the Birmingham, MI community.
  • Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
  • Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.


Manager in Training

US-Mattress
09.2021 - 03.2022
  • Enhanced Customer experience by communicating with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
  • Stayed up to date on changing product and service options to provide expert level support to customers and employees resulting in finalizing over 200 sales contracts ranging from $1,000-$20,000
  • Enhanced supervisory and leadership abilities by working closely with mentoring District and Regional Managers to develop an influencing people experience.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business input/output.

Personal Shopper

Shipt Inc.
08.2019 - 09.2021
  • Developed poise in high-stress situations and while working in complex environment changes.
  • Served over 600 customers with knowledgeable, friendly support at every stage of the experience.
  • Liaised with customers, management, and sales teams to better understand customer needs and recommend appropriate customer solutions.
  • Detail driven, picked quality and accurate items for all daily customer needs and support.

Assistant Manager

Lakeland Recreation Inc
06.2018 - 08.2019
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Operated complex mechanical equipment in accordance to written guidelines and safety protocols to reduce injuries.
  • Resolved guest related issues by identifying the source of complaint and formulating corrective action plans.
  • Assisted human relations through transactions to facilitate entertaining and exciting experiences.

Merchandising Execution Associate

Home Depot
11.2016 - 04.2019
  • Monitored critical inventory changes, ordered stock to assist in supporting customer demand.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Quality Assurance: validated merchandise for manufacturing defects and notified vendors to for replacements or supply chain issues.
  • Lead for department; accounted for assets weekly ensuring demand was not only met but exceeded expectations.

Sales Associate

Dunham's Sports
06.2016 - 04.2018
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.

Education

MBA - Business Administration And Management

Western Governors University
Salt Lake City, UT
11.2024

Bachelor of Science - Business Administration

Northwood University
Midland, MI
08.2021

Associate of Science - Business Administration

Kirtland Community College
Roscommon, MI
12.2019

Skills

  • Sales proficiency
  • Time Management
  • Customer Service
  • Excellent people skills
  • Team building
  • Conceptual & Practical Knowledge
  • Analysis Design
  • Solution Specialist
  • Customer relations
  • Digital Program Creation

Timeline

Automotive Service Advisor

Star Lincoln Inc
03.2024 - Current

Showroom Manager

Hastens/US-Mattress
09.2022 - 02.2024

Marketing Manager & Sales Leader

Hastens/US-Mattress
03.2022 - 09.2022

Manager in Training

US-Mattress
09.2021 - 03.2022

Personal Shopper

Shipt Inc.
08.2019 - 09.2021

Assistant Manager

Lakeland Recreation Inc
06.2018 - 08.2019

Merchandising Execution Associate

Home Depot
11.2016 - 04.2019

Sales Associate

Dunham's Sports
06.2016 - 04.2018

MBA - Business Administration And Management

Western Governors University

Bachelor of Science - Business Administration

Northwood University

Associate of Science - Business Administration

Kirtland Community College

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