Scott Munsey
Naples,FL
Summary
Results-driven Operations Supervisor and Team Lead with over 8 years of experience in high-volume warehouse management, inventory control, and retail fulfillment. Proven track record of leading large teams (up to 32 personnel), optimizing supply chain workflows, and driving operational efficiency. Adept at migrating software systems (SAP), troubleshooting inventory discrepancies, and fostering a culture of safety and accountability. Strong communicator equipped to handle high-pressure environments, consistently meeting rigorous corporate standards and sales goals.
Overview
12
12
years of professional experience
Work History
Server/Bartender
Ridgeway Bar & Grill
09.2023 - Current
- Provided exceptional customer service, ensuring a welcoming atmosphere for all patrons.
- Managed bar inventory and supplies, maintaining optimal stock levels for efficient operations.
- Guided new staff in beverage preparation and service protocols to enhance guest experience.
- Developed signature cocktails that enhanced menu offerings and improved customer satisfaction.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
Server
Burger Republic
05.2022 - 09.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders efficiently to enhance guest experience.
- Delivered prompt, high-quality service, managed POS orders, upsold items to increase daily sales.
- Trained new team members on restaurant protocols and service standards.
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
Lead Server
Bokamper's Sports Bar And Grill
09.2021 - 05.2022
- Directed floor operations for the front-of-house service team, optimizing dining room flow during high-volume shifts and resolving guest concerns to preserve service excellence.
- Onboarded, trained, and mentored new servers on menu standards, POS systems, and service techniques to elevate overall team performance.
- Managed front-of-house inventory levels and liaised with suppliers to ensure constant product availability and prevent stock shortages
- Trained and mentored new staff on menu items and service standards.
- Developed relationships with regular customers, enhancing loyalty and repeat business.
General Merchandise (GM) Team Leader
Target
09.2020 - 09.2021
- Planned and executed daily workloads to meet department sales goals, focusing on merchandising, pricing, transitions, and promotional changes.
- Assessed GM backroom and sales floor reporting to identify efficiency gaps and developed plans to resolve them.
- Enabled efficient delivery to guests by leading the pick, pack, and ship fulfillment operations.
- Created scheduling plans in partnership with the Executive Team Leader (ETL) based on monthly business volume and guest traffic forecasts.
- Drove store presentation and product availability by ensuring merchandise is fully stocked, zoned, correctly priced, and accurately signed across all General Merchandise departments.
- Executed daily and weekly sales plans, managing seasonal transitions, merchandising, and promotional pricing to achieve store revenue and guest engagement targets.
- Maintained high visual merchandising and stock standards across General Merchandise areas through accurate pricing, signing, and regular sales floor zoning.
Inbound Operations Team Lead
Target
01.2020 - 09.2020
- Directed overnight inbound operations for a top-75 highest-grossing location out of 20,000 stores nationwide, ensuring seamless freight offloading and complete store presentation before opening.
- Supervised cross-functional teams across logistics, grocery, and online fulfillment to consistently hit daily productivity, safety, and inventory accuracy targets.
- Handled guest needs during store operating hours and effectively de-escalated challenging customer and internal workplace situations.
- Monitored performance metrics, providing feedback to enhance team effectiveness and accountability.
Operations Supervisor
Neovia Logistics
06.2019 - 01.2020
- Supervised operational strategies across multiple departments, aligning activities with corporate goals.
- Managed and motivated a 32-person department including two team leaders, enhancing professional development and increasing operational contributions.
- Processed and dispatched Jaguar Land Rover parts orders accurately, serving as the primary point of contact to deliver exceptional customer service and satisfaction
- Collaborated with sales team to align operational capabilities with customer expectations, boosting client satisfaction.
- Streamlined operational procedure through continuous improvement significantly reducing process inefficiencies and downtime.
- Led 4 departments within the same facility over 5 years, streamlining operations and fostering team collaboration.
Facility Health JLR Team Lead
Neovia Logistics
08.2018 - 06.2019
- Collaborated across a global network of facility health teams to ensure strict compliance and maintain high product quality standards.
- Directed daily workflows by optimizing resource allocation and strategically delegating tasks to maximize team efficiency.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Executed daily audit reconciliations, ensuring all reporting was completed promptly and accurately.
- Leveraged SAP systems to identify, troubleshoot, and resolve inventory discrepancies.
- Mentored team members, fostering skill development and enhancing performance.
Team Lead JLR Inbound
Neovia Logistics
06.2017 - 08.2018
- Supervised 10–14 warehouse associates, maintaining strict adherence to daily receiving standards and operational KPIs.
- Utilized Excel for logistics tracking and reporting, monitoring inbound shipment statuses and coordinating carrier arrivals to eliminate dock bottlenecks.
- Coordinated workflow among team members, optimizing resource allocation and task delegation.
- Implemented process improvements that enhanced productivity and reduced operational delays.
- Collaborated with management to identify areas for operational improvement and implement strategic initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Team Lead MCFA
Neovia Logistics
01.2016 - 06.2017
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values and safety at all times.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managing a team of 8 Overseeing all operations in shipping and receiving, and reconciling inventory Stock checks.
Picker / Packer / Auditor / Warehouse Associate
Neovia Logistics
01.2015 - 01.2016
- Contributed to "Project Magnolia," migrating department operations from CLSS mainframe to SAP, enhancing operational efficiency.
- Sorted and stored inventory, conducted clerical tasks, and operated Material Handling Equipment (MHE) to support warehouse operations.
- Operated warehouse equipment to efficiently pick and pack products for shipment.
- Was a temp agency employee went on to mange department within a year.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
Education
undefined
Lehigh Carbon Community College
Allentown, PAHigh School Diploma - undefined
Louis E. Dieruff High School
Allentown, PA01-2011
Skills
- Warehouse Management
- Supply Chain Logistics
- Freight Operations
- Shipping & Receiving
- Inventory Control
- Merchandising
- Team Management
- Strategic Planning
- Training & Onboarding
- Performance Coaching
- Delegation
- Advanced SAP User
- MS Office Suite (Word, Excel)
- Forklift/MHE Operator
Timeline
Server/Bartender
Ridgeway Bar & Grill
09.2023 - Current
Server
Burger Republic
05.2022 - 09.2023
Lead Server
Bokamper's Sports Bar And Grill
09.2021 - 05.2022
General Merchandise (GM) Team Leader
Target
09.2020 - 09.2021
Inbound Operations Team Lead
Target
01.2020 - 09.2020
Operations Supervisor
Neovia Logistics
06.2019 - 01.2020
Facility Health JLR Team Lead
Neovia Logistics
08.2018 - 06.2019
Team Lead JLR Inbound
Neovia Logistics
06.2017 - 08.2018
Team Lead MCFA
Neovia Logistics
01.2016 - 06.2017
Picker / Packer / Auditor / Warehouse Associate
Neovia Logistics
01.2015 - 01.2016
High School Diploma - undefined
Louis E. Dieruff High School
undefined
Lehigh Carbon Community College
Email Addresses
- Munseys555@gmail.com
- Munsey93@icloud.com